Bilal

With a BA degree in Business Studies and Business and Management, I am flexible to travel anywhere internationally, on single status. My key strengths include a keen eye for detail and quality, and positive communication and interpersonal skills, as I am able to speak three languages. I am a reliable and friendly person, who enjoys working as a team.

I am able to work efficiently in a team and as an individual using my own initiative to make decisions. My aim is to achieve higher than my expectations. I consider myself capable of dealing politely in any given situation with a mature outlook on life.

I also see myself as trustworthy and a confident person, who aims higher for targets sets and achieves goals. I am an honest person with a good record of time keeping and attendance. My future goal is to continue to better myself, my skills and aim high by giving a 110% to tasks and hence benefiting my employer.

Night Receptionist - Met Hotel Leeds - Leeds

(2024-06)

At Night Receptionist I ensure the safety and smooth operation of a hotel overnight duties include checking guest in and out, managing late arrivals and early departures handling customer request, performing security checks and completing end of day financial reports and accounts. I also step into a night duty manager role which have additional responsibility supporting the security of the hotel and guests on 2 nights per week.

Concierge - Study Inn Leeds - Leeds

(2023-02 - 2024-02)

Working in student accommodation duties include Clean and care of Building. Report any maintenance issues or lost property to my supervisor, handling parcels and letters to student. Greet and acknowledge guests that I meet throughout the day. Deal with any guest queries in a professional and friendly manner.

Front Desk Receptionist - Cosmopolitan Hotel Leeds - Leeds

(2017-04 - 2022-10)

I am crossed trained in all departments of the hotel ground floor and I have worked in all departments. I am fully able to take part in every step of a guests journey, from making the bookings, checking them in, serving their breakfast and evening meal, to checking them out of the hotel, giving them directions and ensuring that they have a pleasant stay within the hotel.

• Handling cash, banking, checking in/out
• Room service, table service, cleaning, restocking
• Counting a float and safe daily
• Covering illness, using the tills
• Using the Clarity Hotel Manager
• Checking the reservations office and emails
• Trained up to date with manual handling and fire training

Front Desk Receptionist / Managerial position - So group of Hotels & Service Apartments-London - London

(2013-08 - 2016-04)

My duties involve maintaining a high standard of security for all staff members and guests. I liaise with the Finance Manager on a daily basis.

• Responsible for conference room management and booking
• Ensuring proper handover is given to the next shift in regard to any guest complaints or requirements
• Prepare rotas for staff members
• Organise monthly meetings among staff members

Manager - Morley Beds and Furniture

(2008-07 - 2010)

I was in charge and managed the bed shop. My duties included delivers and orders of beds. This had to be accurate and precise hence I had good use of organisational skills. I was responsible for all aspects of bookings at the shop. Also all aspects of health and safety were for seen by myself and cleaning and maintenance work that was required.

BA - Business Studies - Leeds Met University

Level 3 National Certificate - Business - Leeds park Lance College

GCSE - English Lang - Batley Business and Enterprise college

GCSE - English Literature - Batley Business and Enterprise college

GCSE - Maths - Batley Business and Enterprise college

GCSE - Business Studies - Batley Business and Enterprise college

GCSE - Science - Batley Business and Enterprise college

GCSE - D.T - Batley Business and Enterprise college

GCSE - Urdu - Batley Business and Enterprise college