Billie-may Verity

Motivated and adaptable professional with strong customer service, administrative and organisational experience gained across retail, charity and customer-facing roles. Known for excellent communication, attention to detail and the ability to remain calm under pressure. Seeking administration or office-based roles that allow for meaningful contribution in a structured environment.

Due to a medical condition, I am best suited to non-standing roles and thrive in desk-based work where accuracy and communication are essential.

Customer Service Assistant - B&M

(2022-08 - 2025-09)

• Served customers at the till and supported with queries and bagging.
• Processed scratch cards, lottery and refunds/exchanges.
• Completed scratch card counts at the start and end of shifts.
• Maintained a clean, organised and customer-friendly shop floor.

Team Member - KFC

(2022-03 - 2022-08)

• Delivered service in a fast-paced environment serving up to 900 customers daily.
• Handled customer enquiries calmly and professionally.
• Trained new team members and provided excellent customer service.
• Maintained hygiene, organisation and cleanliness standards.

Customer Service Assistant - British Heart Foundation

(2018-03 - 2022-04)

• Served customers, processed refunds, exchanges and till operations.
• Opened and closed tills and store when required.
• Answered calls and resolved customer enquiries.
• Managed paperwork for refunds, discounts and volunteers.
• Helped organise deliveries and incoming merchandise.

Customer Service - Tesco

(2009-03 - 2018-12)

• Served customers at checkout and assisted with packing.
• Scanned club cards, lottery and supported customer queries.
• Completed required training and helped train new staff.
• Counted and recorded cash at end of shift.
• Responsible for locking the store at night.