Billy Jackson

Dedicated and customer-focused professional with over 6 years of experience in retail management, customer service, and administrative support. Proven ability to lead teams, meet sales targets, and deliver exceptional service. Adaptable, reliable, and driven to grow within dynamic working environments.

Kitchen Designer/Sales at Wren Kitchens (2026-05 – Present)

Consultation & Client Care.

• Welcome and consult with customers to understand their lifestyle, requirements, budget, and design preferences; build strong, trusted relationships to guide their journey.
• Use industry-standard 3D CAD design software to create accurate, scaled kitchen layouts; experiment with layouts, cabinetry, worktops, colours, and fixtures in real time; ensure designs are space-efficient, compliant, and fit perfectly.
• Prepare detailed, accurate quotations; explain pricing, finance options, installation processes, and product benefits; achieve sales targets while maintaining transparency and integrity.
• Manage the order process from design handover to surveyor and installation team; keep customers updated and resolve queries to ensure a smooth, seamless experience.

Assistant Manager at Cash Converters (2022-08 – 2026-05)

• Promoted from Sales Assistant to Assistant Manager in recognition of strong performance and leadership potential
• Oversee day-to-day store operations, ensuring high standards of service, merchandising, and compliance
• Lead, coach, and motivate a team to consistently achieve sales targets and KPIs
• Handle pricing, purchasing, and negotiation for pre-owned goods including high-value items like gold and electronics
• Conduct regular stock audits and manage inventory control systems
• Resolve escalated customer issues, ensuring a professional and solutions-focused approach
• Play a key role in recruitment, onboarding, and staff development
• Collaborate with senior management on store strategy, promotions, and financial performance

Customer Service Manager (CSM) at B&M Retail (2022-03 – 2022-08)

• Led a team to provide efficient and courteous service at checkout
• Acted as a visible and approachable leader for both staff and customers
• Trained colleagues in service standards, cash handling, and company compliance procedures
• Maintained accurate till operations and ensured the secure handling of company cash and assets
• Conducted audits and reconciliations to ensure financial accuracy and loss prevention
• Oversaw daily operations in the checkout area, contributing to a positive customer experience

Admin Assistant at Ashwells Timber (2022-01 – 2022-02)

• Managed visitor greetings and customer enquiries
• Generated quotes and processed invoices
• Maintained internal databases and assisted senior staff with daily tasks

Customer Sales Advisor / Key Holder at Brighthouse (2019-10 – 2020-03)

• Handled credit accounts and conducted telesales
• Performed credit checks and payment arrangements
• Managed deliveries, customer complaints, and in-store operations
• Responsible for daily cash handling, store opening/closing, and assistant manager duties

Sales Assistant at Trespass (2018-08 – 2019-10)

• Delivered high-quality customer service
• Met daily sales goals and handled merchandising
• Performed stock takes and managed product deliveries

Sales Assistant at McCarthy’s Country Stores (2017-07 – 2018-08)

• Operated mobile pop-up shops nationwide
• Managed product sales and ensured hygiene standards
• Maintained inventory and exceeded daily targets

Higher Education