Kitchen Designer/Sales at Wren Kitchens (2026-05 – Present)
Consultation & Client Care.
- Welcome and consult with customers to understand their lifestyle, requirements, budget, and design preferences; build strong, trusted relationships to guide their journey.
- Use industry-standard 3D CAD design software to create accurate, scaled kitchen layouts; experiment with layouts, cabinetry, worktops, colours, and fixtures in real time; ensure designs are space-efficient, compliant, and fit perfectly.
- Prepare detailed, accurate quotations; explain pricing, finance options, installation processes, and product benefits; achieve sales targets while maintaining transparency and integrity.
- Manage the order process from design handover to surveyor and installation team; keep customers updated and resolve queries to ensure a smooth, seamless experience.
Assistant Manager at Cash Converters (2022-08 – 2026-05)
- Promoted from Sales Assistant to Assistant Manager in recognition of strong performance and leadership potential
- Oversee day-to-day store operations, ensuring high standards of service, merchandising, and compliance
- Lead, coach, and motivate a team to consistently achieve sales targets and KPIs
- Handle pricing, purchasing, and negotiation for pre-owned goods including high-value items like gold and electronics
- Conduct regular stock audits and manage inventory control systems
- Resolve escalated customer issues, ensuring a professional and solutions-focused approach
- Play a key role in recruitment, onboarding, and staff development
- Collaborate with senior management on store strategy, promotions, and financial performance
Customer Service Manager (CSM) at B&M Retail (2022-03 – 2022-08)
- Led a team to provide efficient and courteous service at checkout
- Acted as a visible and approachable leader for both staff and customers
- Trained colleagues in service standards, cash handling, and company compliance procedures
- Maintained accurate till operations and ensured the secure handling of company cash and assets
- Conducted audits and reconciliations to ensure financial accuracy and loss prevention
- Oversaw daily operations in the checkout area, contributing to a positive customer experience
Admin Assistant at Ashwells Timber (2022-01 – 2022-02)
- Managed visitor greetings and customer enquiries
- Generated quotes and processed invoices
- Maintained internal databases and assisted senior staff with daily tasks
Customer Sales Advisor / Key Holder at Brighthouse (2019-10 – 2020-03)
- Handled credit accounts and conducted telesales
- Performed credit checks and payment arrangements
- Managed deliveries, customer complaints, and in-store operations
- Responsible for daily cash handling, store opening/closing, and assistant manager duties
Sales Assistant at Trespass (2018-08 – 2019-10)
- Delivered high-quality customer service
- Met daily sales goals and handled merchandising
- Performed stock takes and managed product deliveries
Sales Assistant at McCarthy’s Country Stores (2017-07 – 2018-08)
- Operated mobile pop-up shops nationwide
- Managed product sales and ensured hygiene standards
- Maintained inventory and exceeded daily targets
