David Harrison

A highly motivated and results-driven professional with extensive experience in kitchen design, consultative sales, and customer relationship management, complemented by a strong background in team leadership, operations management, and strategic business development. Skilled in translating customer needs into beautiful, functional designs using industry-leading CAD and rendering software—including Cyncly Winner Flex and VR systems—with a proven track record of impressive lead conversion rates, exceeding sales targets, and delivering substantial revenue and profit growth. Having worked with both independent multi-supplier kitchen brands and major national retailers, I bring broad product knowledge, design versatility, and a customer-first approach to every project.

Beyond design and sales, I have held senior management and leadership roles, successfully building and leading sales teams, designing operational processes, delivering training programmes, driving performance, and overseeing recruitment and business strategy. I combine creative design flair with commercial acumen, strong negotiation skills, and regulatory awareness, thriving in both hands-on client-facing roles and positions that require leadership, organisation, and strategic planning. Committed to excellence, continuous improvement, and delivering outstanding results for customers and the business alike.

Kitchen Sales Designer at Beau Bijou Design Ltd (2026-02 – Present)

As a Kitchen Sales designer I am primarily responsible for generating sales from showroom and internet enquiries, using a consulative approach to interperate customers needs aad wants into inspiring and beautiful designs using a combination of Cyncly's Winner Flex and KBB Render. As an independent kitchen company we are not tied to one supplier which means I have been able to design and sold kitchens from Life, Pebble, Sink and BEEK to name but a few. In my first 6 months my conversion of leads to sales sits at 52% with £325k of retail sales generating £58k in profit.

Protection Advisor at Cream Financial Solutions (2025-09 – 2026-02)

As a protection advisor my role is to assess the needs and identify goals of new and existing customers for personal protection insurance, providing advice on suitable products to meet those needs ensuring that they receive adequate protection within their budget. In my first week live I achieved all KPI's, exceeding my sales and referral targets despite having to learn an unfamiliar CRM and continue with my learning toward CAS.

• Taking inbound calls from a variety of lead sources
• Making outbound calls for protection reviews and estate planning
• Accurately recording customer details and call outcomes in the CRM
• Establishing customer needs through open questions
• Recommending suitable products based on needs, goals and financial situation whilst ensuring all regulatory conditions are met

Unemployed at Unemployed (2025-03 – 2025-09)

Following my redundancy from Paynt I spent the majority of time looking for a new role and the rest completing household tasks and projects.

Telesales Manager at Paynt (2024-06 – 2025-03)

As Telesales Manager I was responsible for setting up an outbound team with the intention of booking qualified appointments for 3rd party sales teams. Through regular monitoring of calls provided feedback and coaching where required alongside weekly catch up's, monthly one to ones, recognising talented colleagues and mentoring their development. Dealt with all queries and escalations from the team which ranged from how to read a merchant statement, offering blended or IC++ pricing to 1st line complaint handling.

In conjunction with the commercial team set appropriate targets and KPI's. Using MS Excel I provided monthly performance insights and strategic suggestions to the Head of Sales and CEO.

• Personally involved in the entire recruitment process from creating the Job description, collaborating with the CFO and H.R function to provide an appealing reward and recognition program to selecting and Interviewing suitable candidates
• Alongside the Head of Projects and Operations designed standard processes and documented these using adobe acrobat
• Designed and delivered the induction training covering the sales process, customer journey, the conversation framework to all aspects of the card payments industry including the payments ecosystem and the required regulatory training including anti money laundering and terrorism financing In Home Consultant at Carpetright (2022-10 – 2024-06)

As an In Home Consultant I was responsible for our customers journey when buying flooring products, curtains and blinds. Working with local stores who provide pre-qualified appointments along with unqualified leads provided by web enquiries, I was accountable for building relationships with my customers, establishing their needs and wants and providing a solution that meets those desires within a budget that works for them. Although I worked as part of a larger community it was a remote lone working role which meant I had to manage my diary effectively to ensure all appointments were attended at the time booked.

I quickly established myself as a top performer regularly exceeding all KPI's and delivering exceptional customer service.

Kitchen Designer/Sales at Wren Kitchens (2020-09 – 2022-07)

As a Kitchen Designer for Wren I was responsible for designing inspiring kitchens using our state of the art CAD and V.R. Systems, using measurements provided by our surveyors, customers or working directly from Architects plans. Working to customers budgets to maximise opportunities to do business.

Accountable for generating leads from daily footfall in the showroom and converting web enquiries, managing my own diary ensuring I have sufficient time to generate leads, sit design appointments, follow up calls, provide aftersale appointments and finalise orders.

Director at Evolution Payments Limited (2019-10 – 2022-07)

Following my redundancy from Valitor, I set up Evolution Payments Limited. As Director I created relationships with different card payment providers including Viva, Elavon, Global and Barclaycard which allowed me to find the best possible service for my customers.

Mii-Promo Account and Product Development Manager at Valitor (2017-05 – 2019-10)

Initially employed as a business development manager, my primary responsibility was to achieve sales targets for the Mii-Promo loyalty program - a combination of card payment solutions and data driven loyalty and marketing service to the SME sector.

Officer at Bedfordshire Borough Council (2017-01 – 2017-05)

Working with the projects team primarily dealing with education and social care my main responsibilities were to coordinate the submission of OFSTED data required by all the Borough Schools each quarter.

Unemployed at Unemployed (2016-07 – 2017-01)

Following my redundancy from Sky I spent six months renovating my property, learning new carpentry, electrical and plumbing skills to complete the job without professional assistance.

Regional Field Operations Manager at Sky UK Ltd (2014-10 – 2016-06)

Managing a team of 120, across 54 sites throughout the South of UK with responsibility for change management and maximising sales performance.

Field Operations Coordinator at Sky UK Ltd (2012-02 – 2014-10)

Coordinating a Sales team of 61 Agents across 3 sites in Yorkshire and Northern Ireland with responsibility for driving compliant behaviours and maximising profitability.

Attraction Sales Advisor / Coach / Team Leader at Sky UK Ltd (2009-02 – 2012-02)

Taking inbound calls from potential customers, converting to quality sales through a consultative sales journey.

Unemployed at Unemployed (2008-10 – 2009-02)

Fundraising for Macmillan Cancer Support

Assistant Sales Manager at DFS Furniture Stores (2007-06 – 2008-09)

Responsible for achieving sales targets and KPI's through customer engagement and maintaining showroom standards.

Telephone Mortgage Consultant at Abbey/Santander (2006-10 – 2007-06)

Responsible for providing secured loans and mortgages with relevant Insurance products within strict FSA guidelines.

General Store Manager at Phones 4u (2004-05 – 2006-10)

Managing stores across the Beds and Bucks region with teams of up to 12 people, achieving all KPI's, maximising sales performance and gross profitability.

Store Manager at Hutchison 3G UK (2003-06 – 2004-05)

Managing a team of 4 in a concession store, responsible for local marketing of new to market mobile service, developing operational processes and maximising market share.

Various Retail positions, at management and non-management levels at Various Retail (1990-07 – 2003-06)

A-Level or equivalent