Bilyana Macleod

Highly organized individual with 10+ years of experience supporting public sector organizations and charities. Expertise in remote administration, bilingual communication, data management, research, digital collaboration tools and data analytics. Proven ability to manage confidential information, coordinate across time zones, and deliver accurate work under pressure.

Known for maintaining high data accuracy standards, streamlining workflows, and supporting operational efficiency in remote environments.

Volunteer trainee administrator at Citizen advice bureau (2026-04 – Present)

Currently training in progress

Volunteer Data Administrator at Settle Stories (2024-09 – 2026-04)

• Maintained and updated digital charity databases, ensuring high data accuracy and consistency across records.
• Processed and organized large volumes of digital information to support programmed reporting and operations.
• Improved document organization processes, increasing team accessibility to shared resources.
• Performed data validation checks to reduce duplication and maintain structured datasets.
• Collaborated remotely with team members using shared platforms to ensure timely project updates.

Freelance Interpreter at Big Word (2013-04 – Present)

• Deliver accurate English Bulgarian interpretation for public sector organizations including Police, HMRC, and NHS across high-pressure environments.
• Support multiple daily interpretation sessions while maintaining strict confidentiality and compliance standards.
• Enable clear communication between professionals and clients, improving service delivery and reducing misunderstandings.
• Maintain consistent professional performance across sensitive legal and healthcare interactions.
• Manage scheduling, preparation, and documentation independently across remote and on-site assignments.

Remote Project Coordinator at Tesyouth (2025-06 – 2025-12)

• Conducted structured online research and compiled findings into organized spreadsheets for project teams.
• Consolidated data from multiple sources to support program planning and strategic decisions.
• Maintained document accuracy and ensured consistency across shared digital workspaces.
• Supported remote collaboration by coordinating communication and tracking project tasks.
• Delivered clear summaries and reports that improved accessibility of research insights.

Freelance Language Specialist at ISL (2018-07 – 2025-04)

• Assessed written and spoken language competencies for DPSI certification candidates.
• Evaluated submissions against structured quality and compliance standards.
• Delivered objective written feedback to support candidate improvement.
• Managed assessment workflows independently while meeting strict deadlines.
• Maintained confidentiality and accuracy when handling sensitive candidate data.

Remote Usability Tester at Freelance (2019-09 – 2020-09)

• Tested websites and digital products to identify usability issues and navigation challenges.
• Provided structured feedback on layout, functionality, and user experience.
• Delivered consistent written reports prior to usability website improvements.
• Supported product teams in enhancing usability and accessibility.
• Conducted independent testing sessions following predefined testing frameworks.

Freelance Researcher at ESA (2014-06 – 2020-09)

• Conducted structured customer service evaluations across multiple industries.
• Produced detailed analytical reports using standardized templates and reporting tools.
• Completed assignments within strict timelines while maintaining high accuracy.
• Analyzed service quality indicators to provide actionable insights.
• Managed multiple remote assignments simultaneously using digital platforms.

Data analytics – Next leap Education (2026)

Principles in business administration – West College (2026)

Postgraduate Diploma in Information Technology – University of the West of Scotland (2018)

Master's degree in Transport Management & Economics – University for World and National Economy (2004)