Volunteer trainee administrator at Citizen advice bureau (2026-04 – Present)
Currently training in progress
Volunteer Data Administrator at Settle Stories (2024-09 – 2026-04)
- Maintained and updated digital charity databases, ensuring high data accuracy and consistency across records.
- Processed and organized large volumes of digital information to support programmed reporting and operations.
- Improved document organization processes, increasing team accessibility to shared resources.
- Performed data validation checks to reduce duplication and maintain structured datasets.
- Collaborated remotely with team members using shared platforms to ensure timely project updates.
Freelance Interpreter at Big Word (2013-04 – Present)
- Deliver accurate English Bulgarian interpretation for public sector organizations including Police, HMRC, and NHS across high-pressure environments.
- Support multiple daily interpretation sessions while maintaining strict confidentiality and compliance standards.
- Enable clear communication between professionals and clients, improving service delivery and reducing misunderstandings.
- Maintain consistent professional performance across sensitive legal and healthcare interactions.
- Manage scheduling, preparation, and documentation independently across remote and on-site assignments.
Remote Project Coordinator at Tesyouth (2025-06 – 2025-12)
- Conducted structured online research and compiled findings into organized spreadsheets for project teams.
- Consolidated data from multiple sources to support program planning and strategic decisions.
- Maintained document accuracy and ensured consistency across shared digital workspaces.
- Supported remote collaboration by coordinating communication and tracking project tasks.
- Delivered clear summaries and reports that improved accessibility of research insights.
Freelance Language Specialist at ISL (2018-07 – 2025-04)
- Assessed written and spoken language competencies for DPSI certification candidates.
- Evaluated submissions against structured quality and compliance standards.
- Delivered objective written feedback to support candidate improvement.
- Managed assessment workflows independently while meeting strict deadlines.
- Maintained confidentiality and accuracy when handling sensitive candidate data.
Remote Usability Tester at Freelance (2019-09 – 2020-09)
- Tested websites and digital products to identify usability issues and navigation challenges.
- Provided structured feedback on layout, functionality, and user experience.
- Delivered consistent written reports prior to usability website improvements.
- Supported product teams in enhancing usability and accessibility.
- Conducted independent testing sessions following predefined testing frameworks.
Freelance Researcher at ESA (2014-06 – 2020-09)
- Conducted structured customer service evaluations across multiple industries.
- Produced detailed analytical reports using standardized templates and reporting tools.
- Completed assignments within strict timelines while maintaining high accuracy.
- Analyzed service quality indicators to provide actionable insights.
- Managed multiple remote assignments simultaneously using digital platforms.
