- Successfully delivered a business process improvement- CRM automated on boarding seamless system which led to a 50% reduction in time.
- Achieved a reduction in Average Time to Market of features by 30%
- Helped to define & establish measurable metrics to help track progress which led to an increase in value delivery from 37% to 62%
- Applied knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency which led to team been self-organised and cross functional.
- Experienced in diligently applying Scrum principles, practices, and theory to teams and organisation.
- Organized an up skilling session “From Initiative to team backlog” (value path, story mapping, estimation with bucket system and slicing) focused on collaborative techniques, which are proven to be useful to slice work into smaller pieces.
- Having migrated over 13000 users to new systems, I aim to continue delivering value and genuine positive change to businesses while continuing to support workplace transformation and new ways of working for enterprises and organisations.
- Delivered 55% of working product within 3 months by coaching team members in agile framework.
Tools
JIRA | Confluence | Slack | MS Project | Miro | Figma | MS Visio | Balsamiq | Word press | Jadu | Windows & Linux server | Azure Devops | Microsoft Share Point | Google Suites | Jenkins | Zapier | PmPoint | Huddle | MS Teams | Power BI | Git Hub | AWS Console | Pointing Poker | Mock Flow | Systems Administration
Skills
Coaching | Empowering | Nurturing | Mentoring | SDLC | True leadership | Digital and Agile Transformation | Product Management | Product roadmap Planning | Business/Data Analysis | Stakeholders Engagement | Retrospective facilitation | Value Optimization | Risks & Issues Management | Capacity Planning | Time Management | User Accepted Testing | Communication Skills |
Work History
Scrum Master (Feb 2020 – Present)
NHS NELFT
Digital Transformation | SAAS | Data analysis | Requirement gathering | Systems Integration & Implementation | Gap Analysis | Web Applications | BDD & TDD | Workforce Management | Document Management | Business Consolidation | Change Management | DOR | DOD |
Managed a new clinical system that replaces paper drug chart making sure that at each deployment stage, test and verification of data is handled correctly before moving on to the next deployment stage to ensure optimum results.
Responsibilities
- Ensured the culture of continuous learning and improvement is encouraged to flourish during capacity planning
- Ensured all Scrum ceremonies are aligned to best practices by coaching squad on best practices
- Acted as the conscience of the team when evaluating and agreeing on “DoR/DoD criteria
- Guided the team on the use of planning tools to enable tracking of progress with User Stories and Features via Sprint and Release Burndowns
- Coached the team and business on how to use Agile/Scrum practices and values
- Facilitated risks & impediment deep dives ensuring the team is following best practices
- Removed impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment
- Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving
- Facilitated monthly risks and impediments deep dive
- Facilitated getting the work done without coercion, assigning, or dictating the work
- Facilitated discussion, decision making, and conflict resolution
- Facilitated team ceremonies, such as the daily stand-up, sprint planning, and refinement, end of the sprint review, and retrospective meetings
- Assisted with internal and external communication, improving transparency, and radiating information
- Acted like a shield for the team from outside distractions and interferences
Scrum Master (May 2019 – Feb 20)
Wincanton ltd for IKEA
Digital Transformation | Business Change | Web Applications | SaaS Implementation | Application Migration | Data analysis | Requirement Gathering | Change Management | TDD | Micro Services | Integration | DoR & DoD |
Managed and trained the development team, comprising of 8 members, in the transition of the company’s algorithm on web and mobile app to make home delivery readily available in a more efficient way.
Responsibilities:
- Guided the team and organisation on how to use Agile/Scrum practices and values
- Assisted with internal and external communication, improving transparency, and radiating information
- Supported and educating the Product Owner, especially about refining and maintaining the product backlog
- Provided all support to the team using a servant leadership style whenever possible and leading by example
- Guided the team on self-organisation
- Assessed the Scrum Maturity of the team and organisation and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation
- Supported the development team and Product Owner in backlog refinement, ensuring user stories are clear, concise, and deliverable to the INVEST standard
- Ensured sprint goals align with PI goals and objectives
- Led and Coached the Scrum team to become self-organizing and cross-functional.
- Defect management, Feature management, bug tracking, Creating and managing test plans.
Quality Improvement System Analyst (Sept 2013- April 2019)
NHS Forth Valley
Responsibilities
- Managed the planning and development of design and procedures for metrics reports
- I was Part of a team that wrote SQL script to enhance the performance of functions in an existing database
- Provided and presented detailed reports providing data to the Scottish Government and QI team to improve strategies and operations
- Represented NHS Forth Valley in partnership with external agencies and national networks to develop and implement arrangements for joint information requirement
- Worked with Programmers and Operations team stakeholders to support the commissioning of new funding schemes
Data Analyst/Planner (Dec 2011 – Aug-2013)
XPO Logistics
Responsibilities:
- Checked daily resource plans and update VOR sheets
- Supervised Putting of V power loads and routing sheets for shifts
- Uploaded Shifts into GSAP and RS4 and getting spools ready for delivery terminals
- Matched depot with loading terminals
- Printed delivery notes for emergency loads and replacement loads on OSND
