Bismah Imran

I am a very hardworking and dedicated person with the drive to provide a very swift and efficient service. I would describe myself as enthusiastic, helpful and flexible as I am keen to contribute positively within a team as well as working independently using my own initiative. I welcome any challenging experience and exposure to a lot of responsibilities as my adaptability allows me to adhere to any task appointed to me.

Furthermore, I am a goal-oriented individual with a strong sense of self-discipline as I prioritize assigned tasks to ensure they are completed to the highest standard. Additionally, I have excellent interpersonal skills which enable me to build strong relationships with colleagues and customers.

HOST - TATTU

(2025-12 - 2026-03)

• Using Sevenrooms to manage reservations.
• Be a reliable point of contact and manage any enquiries made by phone or email.
• Warmly welcome guests and offer to take any bags or coats to ensure a seamless experience for guests.
• Complete opening and closing duties to a high standard.
• Manage the reservations system to optimise covers as well as flow of service.
• Ensuring the guest experience is seamless and hospitable from start to finish.
• To have confidence when answering any guest queries, whether its in person, by phone or by email.
• Overcome challenging situations with a friendly and proactive attitude.
• Build rapport with all guests to drive regular clientele.
• Maintain a professional appearance as a first point of contact for guests.
• Seat guests at their table and offering as much assistance before seamlessly handing over to server.
• Going above and beyond for guests needs.
• Having full knowledge of the menu to increase spend per head/pre orders over the phone.
• Obtaining substantial knowledge of the venue to drive semi private hires/private hire bookings.

HEAD HOST - Blues Kitchen

(2024-11 - 2025-09)

• Using Opentable to manage reservations.
• Supervised and trained hosting staff, maintaining high service standards.
• Led front of house operations.
• Coordinated closely with management, kitchen, floor and bar team to optimise flow.
• Supported management with reporting, shift planning and performance feedback.
• Estimate accurate wait times and communicate them clearly to guests.
• Coordinate seating to balance server sections and optimise workflow.
• Answer incoming calls promptly and professionally.
• Sending out confirmation calls to every unconfirmed booking at the beginning of the shift.
• Assist with organising large parties and special accommodations.
• Effectively communicating with the restaurant manager to anticipate table turn times.
• Use of correct radio etiquette in order to communicate with managers/supervisors.
• Exhibiting ample menu and restaurant knowledge to be a point of information for any guests.
• Conducting venue tours and providing information for any potential customers for large bookings.
• Maintain cleanliness and organisation of the host stand.
• Escort guests to assigned tables, present menus and make recommendations on drinks.
• Manage the reservation system and waitlists effectively.
• Drive an increase in cover counts by taking walk ins where feasible.
• Handle guest concerns and complaints and escalate to management when necessary.
• Derive data to complete end of day reports to send to management.
• Using derived data (eg missed calls, cancellations, walk ins) to construct goals to maximise cover count.
• Carry out assigned opening and closing duties.

HOST - Oasis bar and terrace

(2024-05 - 2024-11)

• Being the first point of contact for guests that enter the restaurant.
• Welcoming guests in a warm and friendly manner.
• Controlling the flow of the restaurant by monitoring the restaurants activity.
• Guiding guests to their seats and having control of the seating charts.
• Possessing great organisational skills in order to seat walk ins whilst honouring bookings.
• Exhibiting excellent time keeping when managing 90-minute booking slots.
• Organising seating arrangements in a way that efficiently utilises space and provides comfortability for both the guests and the restaurant.
• Using Collins booking system to view and manage upcoming reservations.
• Communicating with management, bar staff and floor staff in order to fulfil guests requests to provide a seamless experience.
• Providing a personalised service for guests with any special requests to make for a memorable experience.
• Building a rapport with regulars to increase customer loyalty.
• Overseeing any upcoming booking enquiries via Collins or phone enquiries and responding to these enquiries in a timely, friendly and efficient manager.
• Answering the company phone on shift to respond to any enquiries by guests.
• Having ample knowledge of the menus and the answers to any frequently asked questions in order to respond to guest enquiries accurately.
• Performing all my duties with a smile on my face.

WAITRESS/HOST - Alfred Tennyson Belgravia

(2023-04 - 2024-04)

• Providing a warm welcome to guests who enter the restaurant.
• Managing reservations using Opentable.
• Having complete knowledge of the food and drinks menu to be able to recommend and upsell to guests.
• Providing a professional and memorable service to guests.
• Following all opening and closing procedures to set up and breakdown the restaurant to a high standard.
• Using the Lightspeed system to accurately place orders and responsibly take payments, ensuring all items are charged at the correct price.
• Taking full ownership of running a section assigned to me.
• Being an active member of the team, aiding anyone with their roles when needed.
• Full awareness of current legislation surrounding hygiene, licensing laws and weights and measures.
• Ensuring health and safety procedures are carefully always followed, ensuring the safety of guests, team members and myself.

Team member - Dolce Desserts

(2022-06 - 2022-08)

• Following the company's food and safety procedures whilst preparing and serving the food.
• Greeting and serving customers in an enthusiastic manner and assisting customers with menu item suggestions.
• Handling cash and card payments on the till and dealing with accounts at the end of the shift to ensure all takings are in line with the system records.
• Managing and preparing delivery orders to ensure the food is of good quality and delivered promptly.
• Setting up and clearing down the store at the start and at the end of every shift in accordance with the company's standards.
• Maintaining presentation of the store throughout the day.
• Counting and organizing stock.

Team member - Creams Desserts

(2022-03 - 2022-06)

• Ensuring all menu items are displayed, prepared and served to the brands standards.
• Following all preparation and service procedures and menu specifications to meet waste and portion control targets.
• Ensuring the delivery of excellent customer service when assisting customers in a professional and efficient manner.
• Completing any product and equipment checks to ensure quality standards are maintained and the store is legally compliant.
• Complying with food safety standards and procedures.
• Setting up and clearing down the store each day in accordance with brand standards.
• Making sure all unit equipment is clean and unit displays are clean and presentable.
• Maintaining high standards of presentation of the dining area and following cleaning schedules throughout the day.
• Following all cash and credit card handling and till control procedures to ensure the security of the store's takings match the systems records.

floor team - Dirty Martini

(2021-09 - 2022-02)

• Floor setup and breakdown.
• Serving guests on the floor in line with the company's steps of service.
• Ensuring the delivery of excellent customer service when assisting customers in a professional and efficient manner.
• Managing bookings and reservations.
• Being an exceptional host and providing a warm welcome to customers.
• Undergoing bar training and working on the bar when needed.

Customer Service Advisor - ASW Wholesale LTD

(2020-10 - 2021-04)

• Responding to customer queries and complaints, ensuring a prompt resolution of issues.
• Processing orders and issuing refunds to customers.
• Completing general administrative duties related to the customer service department such as phoning and filing.

Nursery Assistant - Fatima Day Nursery LTD

(2019-06 - 2019-07)

• Planning and supervising activities such as arts and crafts and going on outings.
• Ensuring the children can enjoy themselves in an environment that is safe and secure for them.
• Preparing and serving a healthy lunch and snacks for the children and attending to any needs during lunchtime and snack time.
• Helping the children learn numeracy and language skills through interactive games that are enjoyable and informative.

Bachelor of Science - Accounting - University of Westminster (2022-09 - 2025-06)

BTEC Level 3 National Extended Diploma - Business - Halesowen College (2019-09 - 2021-06)

GCSEs - Perryfields High School (2014-09 - 2019-06)