HOST - TATTU
(2025-12 - 2026-03)
- Using Sevenrooms to manage reservations.
- Be a reliable point of contact and manage any enquiries made by phone or email.
- Warmly welcome guests and offer to take any bags or coats to ensure a seamless experience for guests.
- Complete opening and closing duties to a high standard.
- Manage the reservations system to optimise covers as well as flow of service.
- Ensuring the guest experience is seamless and hospitable from start to finish.
- To have confidence when answering any guest queries, whether its in person, by phone or by email.
- Overcome challenging situations with a friendly and proactive attitude.
- Build rapport with all guests to drive regular clientele.
- Maintain a professional appearance as a first point of contact for guests.
- Seat guests at their table and offering as much assistance before seamlessly handing over to server.
- Going above and beyond for guests needs.
- Having full knowledge of the menu to increase spend per head/pre orders over the phone.
- Obtaining substantial knowledge of the venue to drive semi private hires/private hire bookings.
HEAD HOST - Blues Kitchen
(2024-11 - 2025-09)
- Using Opentable to manage reservations.
- Supervised and trained hosting staff, maintaining high service standards.
- Led front of house operations.
- Coordinated closely with management, kitchen, floor and bar team to optimise flow.
- Supported management with reporting, shift planning and performance feedback.
- Estimate accurate wait times and communicate them clearly to guests.
- Coordinate seating to balance server sections and optimise workflow.
- Answer incoming calls promptly and professionally.
- Sending out confirmation calls to every unconfirmed booking at the beginning of the shift.
- Assist with organising large parties and special accommodations.
- Effectively communicating with the restaurant manager to anticipate table turn times.
- Use of correct radio etiquette in order to communicate with managers/supervisors.
- Exhibiting ample menu and restaurant knowledge to be a point of information for any guests.
- Conducting venue tours and providing information for any potential customers for large bookings.
- Maintain cleanliness and organisation of the host stand.
- Escort guests to assigned tables, present menus and make recommendations on drinks.
- Manage the reservation system and waitlists effectively.
- Drive an increase in cover counts by taking walk ins where feasible.
- Handle guest concerns and complaints and escalate to management when necessary.
- Derive data to complete end of day reports to send to management.
- Using derived data (eg missed calls, cancellations, walk ins) to construct goals to maximise cover count.
- Carry out assigned opening and closing duties.
HOST - Oasis bar and terrace
(2024-05 - 2024-11)
- Being the first point of contact for guests that enter the restaurant.
- Welcoming guests in a warm and friendly manner.
- Controlling the flow of the restaurant by monitoring the restaurants activity.
- Guiding guests to their seats and having control of the seating charts.
- Possessing great organisational skills in order to seat walk ins whilst honouring bookings.
- Exhibiting excellent time keeping when managing 90-minute booking slots.
- Organising seating arrangements in a way that efficiently utilises space and provides comfortability for both the guests and the restaurant.
- Using Collins booking system to view and manage upcoming reservations.
- Communicating with management, bar staff and floor staff in order to fulfil guests requests to provide a seamless experience.
- Providing a personalised service for guests with any special requests to make for a memorable experience.
- Building a rapport with regulars to increase customer loyalty.
- Overseeing any upcoming booking enquiries via Collins or phone enquiries and responding to these enquiries in a timely, friendly and efficient manager.
- Answering the company phone on shift to respond to any enquiries by guests.
- Having ample knowledge of the menus and the answers to any frequently asked questions in order to respond to guest enquiries accurately.
- Performing all my duties with a smile on my face.
WAITRESS/HOST - Alfred Tennyson Belgravia
(2023-04 - 2024-04)
- Providing a warm welcome to guests who enter the restaurant.
- Managing reservations using Opentable.
- Having complete knowledge of the food and drinks menu to be able to recommend and upsell to guests.
- Providing a professional and memorable service to guests.
- Following all opening and closing procedures to set up and breakdown the restaurant to a high standard.
- Using the Lightspeed system to accurately place orders and responsibly take payments, ensuring all items are charged at the correct price.
- Taking full ownership of running a section assigned to me.
- Being an active member of the team, aiding anyone with their roles when needed.
- Full awareness of current legislation surrounding hygiene, licensing laws and weights and measures.
- Ensuring health and safety procedures are carefully always followed, ensuring the safety of guests, team members and myself.
Team member - Dolce Desserts
(2022-06 - 2022-08)
- Following the company's food and safety procedures whilst preparing and serving the food.
- Greeting and serving customers in an enthusiastic manner and assisting customers with menu item suggestions.
- Handling cash and card payments on the till and dealing with accounts at the end of the shift to ensure all takings are in line with the system records.
- Managing and preparing delivery orders to ensure the food is of good quality and delivered promptly.
- Setting up and clearing down the store at the start and at the end of every shift in accordance with the company's standards.
- Maintaining presentation of the store throughout the day.
- Counting and organizing stock.
Team member - Creams Desserts
(2022-03 - 2022-06)
- Ensuring all menu items are displayed, prepared and served to the brands standards.
- Following all preparation and service procedures and menu specifications to meet waste and portion control targets.
- Ensuring the delivery of excellent customer service when assisting customers in a professional and efficient manner.
- Completing any product and equipment checks to ensure quality standards are maintained and the store is legally compliant.
- Complying with food safety standards and procedures.
- Setting up and clearing down the store each day in accordance with brand standards.
- Making sure all unit equipment is clean and unit displays are clean and presentable.
- Maintaining high standards of presentation of the dining area and following cleaning schedules throughout the day.
- Following all cash and credit card handling and till control procedures to ensure the security of the store's takings match the systems records.
floor team - Dirty Martini
(2021-09 - 2022-02)
- Floor setup and breakdown.
- Serving guests on the floor in line with the company's steps of service.
- Ensuring the delivery of excellent customer service when assisting customers in a professional and efficient manner.
- Managing bookings and reservations.
- Being an exceptional host and providing a warm welcome to customers.
- Undergoing bar training and working on the bar when needed.
Customer Service Advisor - ASW Wholesale LTD
(2020-10 - 2021-04)
- Responding to customer queries and complaints, ensuring a prompt resolution of issues.
- Processing orders and issuing refunds to customers.
- Completing general administrative duties related to the customer service department such as phoning and filing.
Nursery Assistant - Fatima Day Nursery LTD
(2019-06 - 2019-07)
- Planning and supervising activities such as arts and crafts and going on outings.
- Ensuring the children can enjoy themselves in an environment that is safe and secure for them.
- Preparing and serving a healthy lunch and snacks for the children and attending to any needs during lunchtime and snack time.
- Helping the children learn numeracy and language skills through interactive games that are enjoyable and informative.
