Blessed Kanana

A dynamic and results-driven professional with a Bachelor's degree in Criminology & Security Studies (Upper Second-Class Honours) and proven experience spanning customer engagement, brand consultancy, data management, and community outreach. Demonstrated ability to build meaningful client relationships, drive brand visibility, and leverage data insights to inform strategic decisions. Combines analytical thinking with strong interpersonal skills to deliver exceptional customer experiences and measurable marketing outcomes.

Seeking to bring expertise in client management, campaign execution, and stakeholder engagement.

Voter Registration Clerk at Independent Electoral & Boundaries Commission (IEBC) (2026-03 – 2026-04)

• Managed end-to-end citizen onboarding during a high-volume public registration exercise, serving 100+ members of the public daily with professionalism and efficiency.
• Collected, verified, and captured biometric and personal data for voter registration, maintaining 99%+ data accuracy across all records.
• Delivered clear, consistent public-facing communication to guide citizens through registration processes, resolving queries and complaints on the spot.
• Coordinated with team members and supervisors to ensure smooth workflow and timely service delivery under tight operational timelines.
• Upheld strict data confidentiality and compliance standards in handling sensitive citizen information.

Loss Control Officer at Falcon Asset Protection Limited (2025-02 – 2025-12)

• Managed client relationships across 5 retail locations, ensuring high service standards and timely incident resolution that improved client satisfaction and retention.
• Produced detailed weekly forensic video analysis reports for 8-12 client claims, delivering actionable insights that resolved 92% of investigated cases.
• Implemented loss prevention protocols that reduced internal shrinkage by 28%, demonstrating measurable ROI to clients within the first quarter.
• Maintained real-time digital incident logs and occurrence reports, ensuring clients received accurate and timely data-driven intelligence.
• Oversaw quality verification for 200+ daily shipments, preventing KES 1.2M in annual inventory losses and strengthening client trust through consistent reporting.

Brand Consultant at Itel Kenya (2023-12 – 2024-12)

• Achieved top-3 sales performance for 9 consecutive months by building lasting customer loyalty and managing 75+ daily transactions with 99.8% accuracy.
• Designed and executed 12+ targeted marketing campaigns that increased foot traffic by 35% and contributed to 22% quarterly revenue growth.
• Analyzed daily sales data to identify 5 underperforming product categories and recommended promotional strategies that increased their sales by 40% within two months.
• Managed inventory worth KES 4.5M+, implementing visual merchandising strategies that reduced stock discrepancies by 18% and improved product visibility.
• Trained and mentored 4 new team members, reducing ramp-up time by 50% and improving overall team performance and customer service delivery.

Crime Prevention Unit Intern at Kasarani Police Station (2022-05 – 2022-08)

• Co-developed a community crime reporting dashboard that streamlined data collection from 5 neighborhoods and improved reporting accuracy by 25%.
• Compiled and analyzed 3 months of crime data across 6 police wards, producing intelligence reports that informed community-facing patrol strategies.
• Prepared 45+ case files with meticulous documentation, improving file completion rates by 30% and supporting timely stakeholder communication.
• Produced detailed observation reports from 22 court proceedings, used to train 15 new interns — showcasing strong written communication and knowledge transfer skills.

Bachelor of Arts in Criminology & Security Studies – University of Embu (2019-08 – 2023-04)