Phil Wannell

A highly accomplished digital delivery professional with over 25 years experience in website management, strategic innovation and product management.

Store Supervisor- Sales - Toolstation Ltd - Billingshurst, United Kingdom

(2023-10 - 2025-03)

Led by example in delivering high-quality customer service and sales, assisting customers with product selection, supporting team performance, and contributing to overall store sales targets.

• Contributed to achieving store sales targets through proactive customer engagement and product recommendations.
• Developed strong product knowledge across a wide range of tools and equipment to confidently advise customers.
• Demonstrated leadership by supporting team members and maintaining high standards of customer service.
• Entrusted with keyholder duties and responsibility for smooth day-to-day store operations.
• Consistently exceeded individual KPIs, achieving sales and performance metrics significantly above team average through proactive customer engagement and effective product recommendations.

Sales Director - Founder - Audio Concierge - London, United Kingdom

(2018-09)

Pioneered the launch of an exclusive concierge service specialising in luxury audio products, achieving significant market presence within the high-end segment.

• Embraced a user-centric approach, utilising detailed feedback and data-driven insights to drive continuous improvement in product quality and elevated overall customer experience
• Distinguished for orchestrating high-value transactions utilising diverse engagement methods, including video conferencing, in-person consultations, and instant messaging
• Demonstrated adaptability and versatility in tailoring client interactions to meet their unique preferences
• Engineered a robust sales and aftercare framework, fostering enhanced collaborations with suppliers and cultivating a culture centred on exceptional client service and satisfaction
• Leveraged market intelligence through in-depth competitor analysis and trend monitoring
• Applying innovative strategies to product development and positioning, resulting in a sustained competitive edge

Sales Executive - Unilet Sound & Vision Ltd - London, United Kingdom

(2002 - 2018)

• Orchestrated an impressive increase in the company's revenue trajectory by consistently surpassing sales targets through adept relationship management, profound product expertise, and sharp sales acumen, resulting in sustained financial success
• Crafted high-calibre customer experiences for a diverse clientele, expertly managing transactions and solidifying a reputation for unparalleled service excellence, contributing to enhanced customer satisfaction and loyalty
• Engineered high-impact solutions by aligning in-depth product insight with acute client exigencies, fostering notable customer contentment and fostering recurring patronage, thereby establishing a track record of delivering tailored solutions that meet client needs effectively
• Led the development and implementation of effective digital sales strategies that harmonised technological acumen with commercial insight, playing a pivotal role in co-steering the company's e-commerce growth and ensuring its competitive edge in the digital marketplace

Certified Scrum Product Owner - Remote, United Kingdom

CCNA 1 and Cisco ITE2 - NESCOT College, London, United Kingdom (2015)

AS/A Levels - Geography, Psychology, Biology - Sutton Grammar School, Surrey, United Kingdom (2002)