Blessing Anuligo

Experienced Adult Social Care professional with over three years' UK experience delivering frontline care alongside operational leadership responsibilities within a CQC-regulated domiciliary care service. Experienced in care coordination, hospital discharge planning, safeguarding management, workforce administration, staff supervision, recruitment, compliance and partnership working with Local Authorities, hospitals and multidisciplinary teams. Proven ability to coordinate safe, person-centred services, investigate safeguarding concerns, mobilise care packages and support quality improvement initiatives.

Holds an MSc in Data Analytics and is preparing to undertake the RQF Level 5 Diploma in Leadership and Management for Adult Care. Seeking NHS Band 4–5 opportunities in Care Coordination, Patient Flow, Hospital Discharge, Workforce or Healthcare Operations.

Support Assistant (Operational responsibilities in Care Coordination, HR & Workforce Operations) - Emiran Healthcare - Milton Keynes

(2023-02)

Support the safe delivery of domiciliary care services while undertaking senior operational responsibilities across care coordination, HR, staff supervision and compliance.

• Coordinate hospital discharge activity by liaising with hospitals, councils, community professionals and internal teams to support safe transitions from hospital to home.
• Respond to safeguarding enquiries by gathering facts, reviewing care records, speaking with staff and preparing clear, objective responses for external stakeholders.
• Attend pre-care assessments for new service users, identify care needs and risks, and support mobilisation of safe, person-centred care packages.
• Liaise with Local Authorities, commissioners and families to support package starts, reviews, changes in care needs and continuity of service delivery.
• Lead day-to-day staff supervision, field feedback and performance support, promoting professional conduct, punctuality, communication, dress code and safe practice.
• Support HR activity including recruitment, onboarding, staff records, absence monitoring, training follow-up, appraisals and compliance documentation.
• Manage workforce planning and rota coordination to maintain safe staffing levels, reduce missed visits and respond quickly to operational pressures.
• Apply confidentiality, consent, equality, dignity and safeguarding principles when handling sensitive service user and staff information.
• Use strong communication, problem-solving and leadership skills to work effectively with carers, office staff, managers, service users, families and external professionals.

Customer Service Advisor - Santander UK PLC Contract - Concentrix UK

(2022-07 - 2022-12)

Handled customer calls and email enquiries professionally, resolving complex service issues while maintaining confidentiality and accuracy.

• Supported high-risk and high-value transaction processes, applying clear communication, fraud awareness and regulatory compliance.
• Developed transferable NHS-relevant skills in customer care, complaint handling, documentation, escalation and working under pressure.

Branch Service Team Lead / Customer Service Officer - First City Monument Bank

(2015-01 - 2021-12)

Led customer service and branch support operations, ensuring compliance with internal policies, regulatory standards and documentation controls.

• Managed complaints, customer files, account documentation, risk checks, KYC adherence, funds transfer processes and general administration.
• Built strong stakeholder management, team leadership, audit readiness and service improvement skills applicable to NHS administrative and workforce roles.

Customer Service Advisor / Assistant System Analyst - Nates Synergy Nigeria & Nasarawa State University

(2012-01 - 2014-12)

Provided customer service, administrative support, data handling, reporting and system documentation for organisational decision-making.

MSc - Data Analytics - University of Huddersfield (2022-01 - 2023-12)

BSc - Mathematics - Benue State University (2007-01 - 2011-12)

NVQ Level 5 Diploma - Leadership and Management for Adult Care - In View