Blessy Brell Roxas

A Virtual Assistant with five years experience in Medical practices and healthcare insurances. A tech savvy and problem solver that you can rely on. Enthusiastic individual with superior skills in both team based and independent capacities.

Medical Virtual Assistant - Golden State Orthopedics and Spine

(2024-01 - 2026-12)

• Referral and Fax Management
• Answering phone calls promptly
• Appointment Set up - Scheduler and Reminder
• Sorting Medical Records
• Interview patients and record their medical history
• Manage the schedules and calendars of the doctors and patients
• Coordinate schedule and relay Peer-to-Peer meetings with other Providers

Medical Virtual Assistant - Clear Choice Dermatology

(2023-01 - 2024-12)

• Insurance Verification, Run Eligibility and Benefits
• Answering phone calls promptly
• Interview patients and record their medical history
• Process payments, Sorting Medical Records
• Appointment Set up - Scheduler and Reminder
• Manage the schedules and calendars of the doctors and patients

Customer Service Representative - Optum

(2020-01 - 2023-12)

We are assisting members to check their plan benefits, medical and prescription claim, prior authorization status and scheduling an appointment with their Provider. We are also HIPAA compliance trained.

• I have been an Advocate Coach.
• As an Advocate Coach we are the one who's doing the mock calls to our trainings and check their understanding regarding the process.

Technical Support Representative - Sitel

(2019-01 - 2020-12)

The account is under Hewlett- Packard Printers. We are helping customers to troubleshoot their printers and check if the printer needs to be replaced or not.

Inbound Sales Representative - Gateway Management Solutions

(2018-01 - 2019-12)

The account is under Orthopedic Braces. We are checking if a member is eligible to get a brace. We assist them to get a brace thru our telemedicine doctors.

Outbound Sales Representative - Centro Global Solutions Inc.

(2016-01 - 2018-12)

The Account is under Orthopedic Braces. We are cold calling households to check if they need a brace. Once we verify that they need a brace will transfer them to our enrollment team.

Bachelor of Secondary Education - English - Jose Rizal University (2013-01 - 2015-12)

Secondary School - Eulogio Rodriguez Integrated School (2008-01 - 2013-12)