Bobby Gilbert

Dispatch and Warehouse Supervisor with 10+ years' experience leading production, warehouse, dispatch and fulfilment operations in fast-paced e-commerce environments. Experienced in managing teams, improving operational processes, maintaining inventory accuracy and delivering exceptional customer service across Amazon, eBay and direct online sales channels. Degree educated with a proven track record of increasing efficiency, implementing quality control procedures and leading continuous improvement initiatives.

Packaging Team Leader - Cara Technology Ltd

(2024-01 - 2026-12)

• Led the Flavours Packaging Team, coordinating daily workflow and production priorities.
• Managed laboratory packaging operations, ensuring timely and efficient completion of production requirements.
• Supervised and trained packaging team members, maintaining high performance, quality standards and GMP/safe working practices.
• Managed stock levels, consumables and inventory through regular audits and proactive planning to ensure uninterrupted operations.
• Produced and maintained SOP's, training documentation and process guides to promote consistency and compliance.
• Assisted during ISO-9001 audits, providing extensive explanations of daily operations, operational records and servicing/calibration visits.
• Worked collaboratively across multiple departments to resolve operational challenges and improve processes.
• Designated Chief Fire Warden and First-aider for the company. Carried out regular audits, drills and risk assessments to ensure absolute safety and compliance across the board.

Dispatch & Operations Manager - Just Laptops Ltd

(2021-01 - 2024-12)

• Managed daily warehouse, dispatch and goods-in operations. Led the picking, packing and shipping operations across Amazon, eBay and company website sales.
• Led warehouse staff, scheduling and prioritising workloads to maximise efficiency and meet tight deadlines.
• Maintained 100% order accuracy for high-volume trade orders.
• Designed new quality control procedures that significantly reduced picking errors.
• Introduced improved delivery audit systems to increase stock accuracy.
• Managed warehouse stock, consumables and operational supplies using both Inventory Management and Excel-based systems.

Co-Director / Owner - Redtail Aquatics

(2018-01 - 2021-12)

Production and Packaging Control Supervisor - Just Laptops Ltd

(2015-01 - 2021-12)

Plastic Welder - Bliby Plastics Ltd

(2010-01 - 2011-12)

BSc (Hons) - Business & Media Technology - Kingston University A Levels - Business (B), Art (C), Media (C), English Literature AS (B), Sociology AS (A)

GCSEs - 10 qualifications (A–B) including English (A), Maths (B) and Science (B)