Naima Abubakar

A diligent, compassionate, and versatile professional with over 8 years of experience spanning warehousing, logistics, healthcare, administration, and customer service. Demonstrates a strong commitment to excellence, safety, and person-centred care. Adept at working in fast-paced environments, with a proactive mindset, a high level of accuracy, and the ability to support both individuals and team objectives. Thrives in roles that demand responsibility, multitasking, and clear communication.

Warehouse Operative - DHL Supply Chain - Milton Keynes

(2022-01)

• Accurately pick, pack, and dispatch customer and store orders in line with company SLAs
• Operate LLOP trucks and ensure daily safety checks and compliance with warehouse protocols
• Assist in unloading deliveries, stock replenishment, and location scanning
• Support cycle counts and inventory audits to maintain accurate stock levels
• Liaise with team leads and supervisors to resolve picking errors and maintain workflow
• Mentor and support onboarding of new operatives
• Proactively suggest improvements to processes to reduce waste and increase efficiency

Warehouse Operative - Marks & Spencer (via Staffline Agency) - Milton Keynes

(2021-06 - 2022-01)

• Used LLOP and handheld scanners for order picking and stock location
• Supported goods-in operation by checking and verifying deliveries
• Staged orders and completed pallet wrapping for outbound dispatch
• Maintained a clean, organized work area in line with food safety standards
• Reported equipment faults and contributed to health and safety compliance

Healthcare Support Worker - Smart Options Care Agency

(2020-01 - 2021-05)

• Provided high-quality personal care, including bathing, dressing, and toileting assistance
• Supported elderly and vulnerable clients with daily activities and mobility
• Administered food and hydration plans, supported feeding where required
• Monitored and recorded client conditions and reported any concerns
• Delivered emotional support and companionship to reduce isolation
• Assisted with medication prompts and adherence to care plans
• Maintained documentation in compliance with CQC standards

Office Clerk / Administrative Assistant - Hussein Bakery

(2015-05 - 2019-12)

• Managed invoices, receipts, and inventory records using QuickBooks
• Conducted weekly stock takes and updated Excel-based reports
• Prepared VAT returns and assisted in payroll preparation
• Liaised with suppliers and logistics partners to ensure timely deliveries
• Provided administrative support including filing, scheduling, and order tracking
• Handled petty cash and reconciled accounts at the end of each day

Sales Representative - K-Rep Bank

(2014-12 - 2015-05)

• Supported clients with account opening, KYC documentation, and product selection
• Promoted financial products including loans and savings accounts
• Provided frontline customer service and responded to general queries
• Recorded customer feedback and supported relationship-building initiatives

Cashier & Customer Assistant - Royal Hisham Ltd

(2014-03 - 2014-11)

• Handled POS transactions and balanced till floats daily
• Provided courteous customer service and managed queues
• Prepared daily sales reports and monitored product returns
• Processed supplier payments and maintained receipt records

Diploma - Business Management - Moi University Coast Campus (2011 - 2013)

Kenya Certificate of Secondary Education - Butere Girls High School (2008 - 2012)

Kenya Certificate of Primary Education - Three Bells Primary School (1999 - 2007)