Boma Dipeolu

Reliable and customer-focused professional with over four years of experience in customer service, administration, telesales and contact centre operations, alongside experience in Royal Mail's e-commerce logistics environment. Skilled in communicating professionally, responding to enquiries, resolving problems, maintaining accurate records and supporting daily operations. Through self-employment in cleaning, I have developed practical experience in maintaining cleanliness, following cleaning routines, paying attention to detail and working independently.

Organised, approachable and respectful, with a strong commitment to maintaining a clean, safe and welcoming environment. Able to work collaboratively with colleagues, follow procedures, respect confidentiality and support the needs of residents, patients, visitors and healthcare staff. I can contribute to excellent service and the smooth running of day and overnight operations.

Self-Employed Cleaner / Cleaning Business Owner - Tam Sparkles Solutions - Wolverhampton

(2026)

• Operate a self-employed cleaning business providing cleaning services to customers.
• Carry out general cleaning, dusting, vacuuming, mopping and sanitising surfaces.
• Maintain high standards of cleanliness, hygiene and customer service.
• Manage customer enquiries, arrange appointments and organise cleaning tasks.
• Work independently, manage time effectively and pay attention to detail.
• Maintain professional relationships with customers and ensure work is completed to a satisfactory standard.

E-commerce Warehouse Operative - Royal Mail - Birmingham

(2025 - 2025)

• Handling Process and dispatch customer orders accurately while meeting strict operational deadlines.
• Work closely with colleagues to ensure service standards and customer delivery expectations are achieved.
• Identify and resolve operational issues to minimise delays.
• Use warehouse management systems to track customer consignments and maintain accurate records.
• Consistently achieve productivity and quality targets in a fast-paced environment.

Telesales Operative - Zirconia

(2020 - 2024)

• Managed high volumes of inbound and outbound customer calls in a busy contact centre environment.
• Built and maintained strong relationships with business and individual customers through professional communication.
• Managed customer accounts and provided timely updates on enquiries and ongoing cases.
• Handled customer complaints and acted as an escalation point to achieve prompt resolution and customer satisfaction.
• Managed shared customer email inboxes, ensuring all enquiries were responded to within agreed service levels.
• Worked closely with operational teams and supervisors to resolve customer issues efficiently.
• Produced customer service reports and maintained accurate records using CRM systems.
• Supported supervisors with day-to-day operations and assisted in monitoring team performance.
• Mentored and supported new team members, sharing best practices and promoting excellent customer service standards.
• Achieved and exceeded customer service KPIs, sales targets, and quality standards.
• Delivered excellent customer service while maintaining compliance with company policies and procedures.

Level 2 Diploma - Railway Engineering - Birmingham Metropolitan College, Birmingham (2025)

Bachelor of Science (B.Sc.) - Business Administration - University of Lagos (2004)