Network Graduate at DPD
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Results-driven Dispatch Shift Manager with experience in leadership and operational efficiency, developed through DPD’s accredited CILT Graduate Programme. I manage a team of 40 drivers, focusing on optimising route planning, attendance, and performance management. I also have strong analytical and communication skills, built up through a First-Class Honours in Business Management, enabling me to solve problems effectively and collaborate across departments. Passionate about technology and continuous improvement, I contribute to initiatives that drive efficiency and service quality.
Currently a shift manager after completing DPD's Graduate Programme, I lead a team of 40 drivers, overseeing daily operations, route planning, and attendance. I ensure the fair distribution of premium deliveries and balance workloads efficiently. Achieved key performance metrics: 99.20% premium service, 99.80% overall service, and 99.90% ETA accuracy whilst empathising the use of the most cost-effective methods.
Completed a business management degree with modules in marketing, strategic management, accounting, and innovation, alongside non-business subjects like computing and German. Developed critical thinking and research skills through a combination of in-person, online, and blended learning.
