Bradley Osborn

Hospitality operations professional with over ten years' experience, moving from bar and venue management into multi-site back-of-house systems. Specialist in stock control, procurement platforms and EPOS administration, with a track record of leading company-wide system rollouts, tightening stock and GP reporting, and training teams across venues. Brings hands-on bar, spirits and menu-development experience to every process, alongside strong supplier relationships and close attention to financial accuracy.

Back of House Systems & Operations Coordinator at Swift Bars & Speakeasy Entertainment (2022-12 – Present)

Multi-site role covering three Swift bars, Oriole and Nightjar.

• System administrator for Procure Wizard, HOPS and Lightspeed EPOS across all venues.
• Led the company-wide rollout of Lightspeed EPOS: build configuration, product mapping, reporting setup and staff training.
• Managed the migration from legacy systems to HOPS procurement, keeping supplier operations running without disruption.
• Build and maintain all dishes, recipes and batch specifications; create PLUs, map buttons and link products to recipes for accurate sales and GP tracking.
• Train staff across venues on procurement and EPOS, and produce on-demand video training resources.
• Oversee company-wide stock control and stocktakes, analysing monthly results and investigating discrepancies between back of house and bar.
• Introduced a centralised delivery intake process for accurate receiving, recording and reconciliation of all orders.
• Maintain product listings, pricing, supplier links and reporting structures across procurement platforms.
• Support bar and kitchen teams with ordering processes and system setup.
• Build strong supplier partnerships, resolve logistics and invoicing issues, and monitor brand contract purchasing against targets.
• Produce procurement, EPOS and GP reports to support finance and senior management decisions.
• Support bookkeeping for multiple venues, including weekly and monthly payment runs.
• Reconcile company card spend with accurate cost allocation, and record non-system purchases to keep financial records complete.

Manager at Swift Bars & Speakeasy Entertainment

• Created a centralised production role consolidating prep for three venues into one site, significantly improving cost efficiency, time management and product consistency.
• Developed ordering pars with senior bar teams and worked with senior management on forecasting, budgeting and cost control.
• Responsible for staff scheduling, ordering, cash handling, invoice processing and operational data.
• Maintained production logs, wastage reports, stock transfers and site-wide stocktakes.
• Contributed to creative drinks development for seasonal menu launches and supported Procure Wizard optimisation.

Bar Team Member at Nomad Hotel (2022-08 – 2022-12)

• Delivered premium guest service in a luxury hotel bar environment.

Venue Manager (Opening Team) at Lille Fortun (2021-10 – 2021-12)

• Hired into the opening leadership team to launch and establish venue operations.
• Oversaw day-to-day operations and service standards.
• Led staff training in spirits, cocktails, service standards, menu development and drink creation.

Manager at Hoot the Redeemer (2017-06 – 2021-09)

• Led menu development, producing two full cocktail menus.
• Planned and hosted brand-led events including tastings, training sessions, takeovers and promotional activations.
• Managed recruitment, training, rotas, stock ordering, inventory control, reservations, banking, reporting and maintenance coordination.
• Organised staff competitions and engagement initiatives, and resolved guest issues to keep service standards high.

Volunteer Teacher at Restless Development

• Delivered training in bookkeeping, accounting fundamentals and small business start-up guidance.