General Managers Assistant & HR Manager
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I am a dedicated and experienced health and social care professional with over nine years of experience within the care home sector, having worked in care since 2017. I began my career as a Care Assistant, progressed to Senior Care Assistant roles, and have since developed into senior administrative, HR, compliance, and management positions. This progression has given me a strong understanding of care home operations from both a frontline and management perspective.
In my current employment, I have progressed from Finance Administrator to General Manager’s Assistant and HR Manager, supporting multiple nursing homes across a wide range of operational and people-management functions. My responsibilities include recruitment and safer recruitment, HR support, disciplinary and safeguarding processes, compliance monitoring, quality assurance visits and audits, sponsorship and immigration requirements, and supporting managers with day-to-day operational matters. I have also gained significant hands-on management experience, including interim managing care homes alongside the General Manager.
This has involved overseeing staffing, resident care, admissions and assessments, operational and clinical concerns, compliance, safeguarding, family communication, audits, and ensuring that high standards of person-centred care are maintained. I have experience supporting the management of large nursing homes, including a 60-bed service, and am confident working within fast-paced and challenging environments. I hold a Level 5 qualification in Management in Health and Social Care, completed in January 2025, alongside a Level 3 Health and Social Care qualification achieved with Triple Distinction.
My earlier frontline care experience included supporting individuals with learning disabilities, dementia, and complex care needs, which has given me a strong practical understanding of dignity, safeguarding, person-centred care, and the realities of working within health and social care. I am highly organised, detail-focused, adaptable, and confident working both independently and as part of a team. I am comfortable managing competing priorities, supporting staff and managers, making decisions under pressure, and communicating effectively with employees, residents, families, external professionals, and senior management.
I am now seeking an opportunity where I can use my extensive care sector experience, alongside my skills in HR, compliance, operational management, and leadership, to contribute positively to an organisation and support the delivery of high-quality services.
South lawns care home (2016-06 – 2016-10)
Gourmet Burger kitchen (2016-11 – 2017-03)
Brunel care home in Glastonbury (2017-05 – 2018-07)
Bluebird care Mendip (2018-07 – 2019-01)
Abbey Dental Health Care Center (2019-01 – 2019-07)
Locality Coordinator at Discovery (2019-07 – 2019-11)
Administrator at Gas-Elec (2019-11 – 2022-05)
General Managers Assistant/ HR Manager at Avon Care Homes (2022-05 – Present)
six A*-C GCSEs – Crispin Academy, Street
Extended Diploma in Health and Social Care (Triple Distinction) – Bridgwater & Taunton College
Level 5 Management in Health and Social Care in Management in Health and Social Care – City & Guilds (2025-01)
