Brooke Ash

Independent Travel Agent

Talent

11 Greenwood AvenueMember since July 8, 2026

Excellent written and verbal communicationStrong organisational and time management skillsAccurate data entry and record keepingProfessional telephone and email mannerCustomer service and client supportHandling bookings, payments, and documentationProblem-solving and conflict resolutionAbility to work independently and within a teamAttention to detail and multitaskingKnowledge of health & safety and safeguarding procedures

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About

Professional, organised, and customer-focused individual with strong communication and administrative skills gained through experience in travel, hospitality, and care roles. Experienced in managing bookings, handling customer enquiries, maintaining accurate records, and working efficiently in fast-paced environments. Confident using email, phone, and online systems to support clients and resolve issues professionally.

Highly adaptable, reliable, and able to prioritise tasks effectively while maintaining a high standard of accuracy and customer service.

Experience

Independent Travel Agent

(2024-07)

Managing customer bookings, payments, and travel documentation with a high level of accuracy
Responding to enquiries via phone, email, and social media in a professional and timely manner
Maintaining organised client records and updating booking systems efficiently
Handling schedule changes, complaints, and last-minute requests calmly and professionally
Providing tailored travel recommendations while ensuring excellent customer service
Working independently to meet deadlines and manage multiple tasks effectively

Carer

(2025-11)

Maintaining accurate care records and reporting concerns appropriately
Supporting clients with professionalism, patience, and confidentiality
Managing responsibilities efficiently while following safeguarding and health & safety procedures
Demonstrating strong communication and organisational skills in sensitive situations

Waitress - The Churchillian

(2023-12 - 2024-07)

Handled customer orders, payments, and enquiries accurately in a busy environment
Provided excellent customer service while multitasking and prioritising tasks
Worked effectively within a team to ensure smooth day-to-day operations
Resolved customer concerns professionally and maintained high service standards

Customer Assistant - Exploria Southsea

(2023-09 - 2023-12)

Managed customer enquiries and assisted with bookings and party organisation
Maintained a safe and organised environment while supporting daily operations
Demonstrated strong communication skills when interacting with families and colleagues
Balanced multiple responsibilities during busy periods while remaining professional and approachable