Bruce Eagan

Experienced human services and child welfare professional with a strong background in supervision, residential youth services, foster care licensing, child protective investigations, and juvenile justice. Skilled in leading teams, coordinating operations, assessing safety and risk, developing intervention plans, and collaborating with community partners and families. Bilingual in Spanish with strong written and verbal communication, critical-thinking, organizational, and time-management skills.

Proven ability to work effectively in high-pressure environments while supporting the safety, well-being, and development of children and youth.

Human Services Supervisor at Hillsborough County Children Services (2018-06 – Present)

Provide managerial and administrative oversight for a residential facility serving youth ages 10–17.

• Supervise and support a team of 10+ direct reports, promoting accountability, professional development, and adherence to organizational standards.
• Plan and coordinate staffing, schedules, daily operations, and service delivery to maintain a safe and structured residential environment.
• Participate in hiring, onboarding, training, and performance management of staff.
• Coordinate resources and assist with budgeting and operational planning.
• Collaborate with internal departments, community partners, families, and other stakeholders to address the needs and safety of youth.
• Monitor program operations and ensure staff follow established policies, procedures, and safety requirements.
• Apply sound judgment and critical-thinking skills to resolve operational and personnel issues in a fast-paced human services environment.

Family Development Specialist at Florida United Methodist Children's Home (2013-10 – 2018-06)

• Managed the licensing and re-licensing process for foster families in accordance with applicable standards and requirements.
• Conducted home visits and inspections to evaluate foster homes for safety, compliance, and readiness to provide care.
• Provided training, guidance, and ongoing support to prospective and licensed foster parents.
• Maintained accurate documentation and case records related to licensing, inspections, training, and family support.
• Collaborated with foster families, agency personnel, and community partners to address concerns and promote successful placements.

Child Protective Investigator at Florida Department of Children and Families (2012-04 – 2013-10)

• Conducted child protective investigations involving allegations of abuse, neglect, and safety concerns.
• Gathered and evaluated information through interviews with children, parents, relatives, and other individuals connected to cases.
• Assessed the level of intervention required, including voluntary services and court-ordered dependency services.
• Conducted initial and ongoing Present and Impending Danger Assessments to identify threats to child safety.
• Developed Present Danger Plans and coordinated appropriate interventions to address identified safety concerns.
• Prepared detailed case documentation and communicated findings and recommendations to relevant stakeholders.

Juvenile Justice Counselor at Leslie Peter's Halfway House (2009-03 – 2012-04)

• Maintained responsibility for the safety, security, and welfare of 28 youth in a residential juvenile justice setting.
• Provided counseling and guidance to youth and communicated concerns and recommendations to officers in charge.
• Conducted daily perimeter and facility safety checks.
• Transported youth safely and in accordance with established procedures.
• Prepared detailed incident, behavioral, and operational reports as required.
• Responded to challenging situations using sound judgment, communication, and conflict-resolution skills.

Squad Leader at United States Army (2000-06 – 2011-07)

• Led and supervised military personnel while maintaining accountability for personnel, equipment, and assigned responsibilities.
• Provided guidance, counseling, and mentorship to service members to support performance, readiness, and professional development.
• Coordinated daily activities and ensured personnel followed established procedures and standards.
• Maintained accountability and readiness of assigned personnel and equipment.
• Served as a leader and role model in demanding, high-accountability environments.

Bachelor of Arts in Psychology – University of South Florida (2009)