Reshma Gorsia
Experienced customer service and sales professional
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About
Experienced customer service and sales professional with over 10 years of experience working in fast-paced retail, hospitality, healthcare and customer support environments. Skilled in customer relationship management, complaint resolution, sales support, teamwork and communication. Known for building trust with customers, handling high-pressure situations professionally and delivering excellent service standards. Adaptable, organised and quick to learn new systems and processes.
Experience
Support Worker - Glenholme Healthcare - London
(2023-12 - 2024-03)
- Provided high-quality personal care and emotional support to service users.
- Supported individuals with daily living activities and encouraged independence.
- Managed medication administration safely and accurately.
- Organised and supported community and leisure activities including swimming and social events.
- Built positive relationships with clients, families and healthcare professionals.
Bar Associate - JD Wetherspoon - London
(2023-07 - 2023-09)
- Delivered excellent customer service in a busy hospitality environment.
- Processed customer orders efficiently both in person and through the mobile app.
- Promoted products and supported sales initiatives to improve customer experience.
- Handled customer feedback professionally and escalated issues where necessary.
- Maintained high standards of cleanliness, safety and teamwork.
Customer Service & Sales Advisor - Temple Comms Ltd
(2017-02 - 2022-02)
- Handled inbound customer enquiries and provided product and service advice.
- Supported customers in selecting suitable products based on their needs.
- Maintained accurate customer records and system updates.
- Provided technical support to colleagues and customers when required.
- Consistently delivered a professional and positive customer experience.
Customer Service Support - City Belts and Bearings
(2015-09 - 2017-02)
- Prepared customer quotations and processed purchase orders accurately.
- Communicated with buyers and suppliers to meet delivery deadlines.
- Managed customer enquiries via email and telephone in a timely manner.
- Built strong customer relationships and supported revenue growth.
- Prioritised workloads effectively to meet business targets.
Sales Consultant - Phones 4 U
(2010-01 - 2014-09)
- Advised customers on mobile products and services, increasing sales opportunities.
- Built strong customer relationships through excellent communication and service.
- Resolved technical customer queries efficiently.
- Trained and supported new team members to improve store performance.
- Worked collaboratively with management to achieve KPI and sales targets.
Business Support Claims Advisor - Accident Advice Helpline
(2008-09 - 2009-12)
- Managed customer claims and gathered accurate case information.
- Liaised with insurance companies and accident management providers.
- Resolved customer complaints within agreed timescales.
- Maintained excellent client communication and achieved monthly targets.
Full-time carer
(2002 - 2008)
Full-time carer for a terminally ill relative, demonstrating compassion, resilience, organisation and responsibility.
Education
Leadership & Management - City University London (2013)
GCSEs - Maths & English
