Bruna Filipa Barros

Reliable and safety-focused railway professional with over 7 years' experience working across major London stations, including Kings Cross. Highly experienced in train dispatch, platform operations, customer service, and strict adherence to railway health and safety procedures. Proven ability to work under pressure, communicate effectively with passengers and colleagues, and maintain high operational standards in a fast-paced environment.

Train Dispatcher - Express Rail Recruitment - Kings Cross Station

(2019-01)

• Dispatching multiple rolling stock types (313, 365, 387, 700, 717) safely and on time using T-Key and baton
• Ensuring full compliance with railway health and safety regulations and operational procedures
• Monitoring train movements and controlling safe departures from platforms
• Preparing outbound trains with correct formations and carriage numbers
• Assisting passengers with enquiries, directions, and accessibility needs including ramps for wheelchair users and visually impaired customers
• Maintaining high levels of security awareness and following HOT procedures at all times
• Working effectively as part of a team in a high-pressure, time-critical environment

On-train Cleaner - Churchill - Kings Cross Station

(2016-06 - 2018-12)

• Carried out on-train cleaning duties in line with strict quality and safety standards
• Removed and refitted seat covers, shampooed carpets, and serviced onboard facilities
• Ensured walkways, platforms, and trains were kept clean, safe, and obstruction-free
• Managed waste disposal and maintained platform bins
• Followed detailed work instructions and contributed to smooth station operations