Mentor / Teaching Assistant - Want2Achieve
(2025-05)
Education & Criminal Justice Sector
- Deliver 1:1 and group mentoring to individuals with behavioural, emotional, and social challenges.
- Support vulnerable young people and offenders, promoting engagement, wellbeing, and personal development.
- Apply effective de-escalation and conflict-management techniques in challenging environments.
- Collaborate with safeguarding teams, education staff, and external agencies to ensure compliance and safety.
- Maintain accurate records of interventions, incidents and progress.
- Working with the Safety Custody Team to deliver structured workshops within Category B & C prisons, supporting rehabilitation and reintegration
- Build professional relationships with inmates to encourage engagement in positive behavioural change.
- Maintained detailed case notes and reports in line with prison service standards and confidentiality requirements.
Ramp Team Leader / Line Trainer/ Supervisor - Jet2.com
(2018-03 - 2025-04)
- Led, briefed and delegated tasks to ramp teams, ensuring full compliance with aviation safety and operational procedures.
- Supervised and coordinated ramp operations to ensure safe, efficient and on-time aircraft turnarounds in a safety-critical environment
- Conducted aircraft marshalling, pushback operations and towing in line with safety protocols.
- Performed daily safety inspections and compliance checks on aircraft and ground equipment.
- Trained and assessed new staff, ensuring competence in safety-critical tasks.
- Maintained situational awareness in fast-paced environments with multiple hazards.
- Maintained clear communication with flight crew, dispatch and ground staff to ensure seamless operations.
- Completed operational documentation and compliance reporting accurately.
Customer Service Team Member (Driver) - Ocado
(2015-01 - 2018-02)
- Delivered high-quality customer service while meeting strict delivery schedules.
- Conducted vehicle safety inspections before and after use.
- Managed routes using digital navigation and logistics systems.
- Resolved customer issues professionally and efficiently.
- Ensured compliance with road safety and company operational standards.
Courier / Delivery Driver - Safer Logistics (Yodel, Parcelforce, City Link)
(2012-11 - 2014-12)
- Completed time-critical, multi-drop deliveries to residential and commercial customers.
- Ensured accuracy, security, and safe handling of goods.
- Maintained compliance with driving regulations and company procedures.
- Built strong customer relationships through reliable service.
Sales & Operations - Workwear4u
(2009-07)
Self-Employed (Part-Time)
- Manage end-to-end sales of PPE and workwear to local businesses.
- Source products, manage supplier relationships, and coordinate deliveries.
- Handle invoicing, customer service, and account management.
- Maintain strong client relationships and repeat business.
Forklift Truck Instructor - Astmer Services Ltd
(2005-07 - 2009-07)
- Delivered accredited training on reach and counterbalance forklifts.
- Assessed candidates through theory and practical testing.
- Ensured compliance with health & safety legislation and training standards.
- Issued certifications and maintained training records.
Floor Layer / Labourer - W&W Contract Flooring
(1996-05 - 2003-04)
- Worked on nationwide industrial projects in manufacturing and distribution environments.
- Followed strict site safety procedures and contributed effectively to team operations.
