Brunette Kasongo

Analytical professional with experience in community healthcare environments, supporting safe and effective service delivery alongside multidisciplinary teams. Skilled in data analysis, documentation, risk management, and stakeholder engagement, with a strong understanding of healthcare processes and quality standards. Known for applying analytical and digital skills to drive improvements, enhance operational efficiency, and support safe, high-quality care.

Healthcare Support Officer (Community Services) at DS Homecare (2025-01 – Present)

Support safe and effective care delivery within community healthcare settings

• Support safe and effective care delivery within community healthcare settings
• Complete accurate patient documentation and records in line with organisational standards
• Recognise and escalate concerns relating to patient wellbeing and safety to senior staff
• Participate in incident reporting and contribute to service learning processes
• Work collaboratively with nurses and multidisciplinary teams to support coordinated care
• Apply safeguarding awareness when supporting vulnerable adults in the community

Business Analyst at AND Digital (2022-08 – 2025-01)

Lead requirements analysis and stakeholder engagement across complex projects

• Lead requirements analysis and stakeholder engagement across complex projects
• Conduct risk and gap analysis to identify process inefficiencies and improvement opportunities
• Produce high-quality reports and insights to support decision-making
• Collaborate with cross-functional teams to embed new systems and processes
• Support data-driven improvement initiatives across digital and operational services

Digital Analyst at Morrisons Data Services (2022-03 – 2023-03)

Developed dashboards and reports to track performance metrics and trends

• Developed dashboards and reports to track performance metrics and trends
• Improved data quality and reporting accuracy for stakeholder use
• Analysed consumer and operational data to support business decisions
• Collaborated with teams to resolve data and reporting issues

HR Administrator at Go Centric (2021-03 – 2022-03)

Maintained accurate records in line with data protection and compliance requirements

• Maintained accurate records in line with data protection and compliance requirements
• Supported onboarding processes and system updates
• Managed sensitive information with confidentiality and accuracy

Business Analyst at Business Full Spectrum (2021-01 – 2022-03)

Analysed organisational processes to identify improvement opportunities

• Analysed organisational processes to identify improvement opportunities
• Supported implementation and measurement of change initiatives
• Produced structured analysis to support leadership decision-making

Business Analyst / Technical Support at EE (2019-07 – 2021-01)

Supported performance reporting and process improvement initiatives

• Supported performance reporting and process improvement initiatives
• Delivered accurate data insights to support operational decisions
• Built strong communication and problem-solving skills in fast-paced environments

MA in Social Work – Manchester Metropolitan University (2027-09)

BA Hons in Business – Plymouth University (2020-09)

HND in Administration & IT with Digital Communications – City of Glasgow College (2017-01)

GCSEs – Lourdes Secondary School (2014-01)