Team Leader - Wilko - Leicester
(2008-08 - 2023-09)
- Fostered positive relationships through communication, training and coaching.
- Professional handled difficult customers complaints and objectives to maintain first class customer service standards.
- Personally led performance reviews and tailored employee feedback to facilitate professional development.
- Reported all accidents and near miss incidents and work related ill health conditions to through Prime.
- Mentored and equipped employees with product knowledge to improve service delivery and sales.
Assistant Manager - Wilko - London
(2005-02 - 2008-08)
- Developed loyal and highly satisfied customer base through proactive management and team customer service strategies.
- Addressed customer issues calmly and professionally delivering quick and successful resolutions.
- Recruited, interviewed and hired high-performing individuals, developing passionate and dedicated teams.
- Trained staff on the best practices to achieve optimal productivity.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Oversaw daily operations of stores including inventory and supply restocking, cash-handling and assisting customers.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service level.
Stock Supervisor - Wilko - London
(2003-10 - 2005-02)
- Completed 100s stock counts every day ensuring complete accuracy.
- Adapted to change demands and seasonal trends.
- Maintained neat and clean stores areas in line with health and safety policies.
- Employed manual handling procedures to carry out safe stock counts.
- Investigated missing items discrepancies and losses.
Stock Controller - Wilko - London
(2001-07 - 2003-10)
- Optimised efficiency of stock operations using data from hand-held scanners.
- Investigated missing items, discrepancies and losses.
- Trained warehouse staff to maintain stock inventory as well as managing stock rations to balance inventory of perishable products and minimise wastage.
- Completed 100's stock counts each day and ensuring accuracy.
