Team Leader - Wilko - Leicester
(2008-08 - 2023-09)
- Fostered positive relationships through communication, training and coaching
- Professional handled difficult customers complaints and objectives to maintain first class customer service standards
- Personally led performance reviews and tailored employee feedback to facilitate professional development
- Reported all accidents and near miss incidents and work related ill health conditions through Prime
- Mentored and equipped employees with product knowledge to improve service delivery and sales
Assistant Manager - Wilko - London
(2005-02 - 2008-08)
- Developed loyal and highly satisfied customer base through proactive management and team customer service strategies
- Addressed customer issues calmly and professionally delivering quick and successful resolutions
- Recruited, interviewed and hired high-performing individuals, developing passionate and dedicated teams
- Trained staff on best practices to achieve optimal productivity
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies
- Oversaw daily operations of stores including inventory and supply restocking, cash-handling and assisting customers
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service level
Stock Supervisor - Wilko - London
(2003-10 - 2005-02)
- Completed 100s stock counts every day ensuring complete accuracy
- Adapted to change demands and seasonal trends
- Maintained neat and clean stores areas in line with health and safety policies
- Employed manual handling procedures to carry out safe stock counts
- Investigated missing items discrepancies and losses
Stock Controller - Wilko - London
(2001-07 - 2003-10)
- Optimised efficiency of stock operations using data from hand-held scanners
- Investigated missing items, discrepancies and losses
- Trained warehouse staff to maintain stock inventory
- Managed stock rations to balance inventory of perishable products and minimise wastage
- Completed 100's stock counts each day ensuring accuracy
