Cagla Ege

Experienced hospitality manager with a strong background in front-of-house operations, guest experience, and team leadership. Known for creating welcoming environments, maintaining high service standards, and building motivated teams. Hands-on, reliable, and focused on quality, efficiency, and customer satisfaction.

Barista - 7 Districts Coffee - Lincoln

(2025-12)

• Efficient beverage preparation in high-volume settings, maintaining quality and accuracy during peak service hours
• Strong customer service skills, with the ability to communicate clearly, handle requests, and maintain a positive customer experience
• Multitasking and time management, balancing drink preparation, order taking, and station upkeep in a fast-paced environment

General Manager - Olivares Tapas - Lincoln

(2025-03 - 2025-09)

• Conducted front-of-house operations, ensuring smooth daily service and a consistently high guest experience
• Led and supported FOH staff, fostering a positive and hardworking team culture
• Managed rotas, staffing levels, and shift coverage to meet business needs
• Handled guest feedback and complaints promptly and professionally
• Maintained service standards and supported overall operational efficiency

Front of House - Ole Ole Tapas - Lincoln

(2022-01 - 2025-03)

• Delivered high-quality customer service in a fast-paced restaurant environment
• Managed walk-in and phone reservations and responded to guest enquiries professionally
• Addressed customer concerns promptly and escalated issues to the owner when required
• Trained, supervised, and supported FOH staff performance
• Coordinated closely with kitchen and management teams to ensure smooth daily operations
• Ensured compliance with health, safety, and cleanliness standards
• Led by example on the floor, contributing to higher staff tips and reduced turnover
• Encouraged upselling of specials and menu items to increase average spend per guest
• Supported bar operations, including serving alcoholic and non-alcoholic beverages

Receptionist - 5* TUI BLUE Grand Azur - Marmaris, Turkey

(2021-07 - 2021-10)

• Oversaw all front desk operations, reservations, and phone services in line with TUI BLUE standards
• Used Protel system to handle bookings and guest records accurately
• Created a welcoming and professional first impression for all guests
• Worked closely with housekeeping, technical, and other departments to support daily operations
• Reviewed guest accounts and resolved billing queries professionally at check-out

Sabanci High School