Serdar Telli

Experienced operations and hospitality manager with over 20 years' leadership experience across hotel, food & beverage and customer-facing environments, including extensive experience within the Gatwick Airport sector. Proven experience in team leadership, staff development, operational management, rota planning, health & safety and customer service. A proactive and people-focused manager with a strong track record of maintaining high standards in fast-paced environments.

Assistant Store Manager - D2C (Havaianas) - London Gatwick Airport

(2025-11)

• Overseeing all aspects of the day-to-day store operation, ensuring smooth and efficient running of the business within a busy airport environment.
• Analysing store performance and key performance indicators (KPIs), identifying opportunities for improvement and implementing actions to support business performance.
• Conducting regular health & safety checks including risk assessments, ensuring compliance with company procedures and maintaining a safe environment for staff and customers.
• Leading staff inductions and provide ongoing training and development to ensure employees are confident, knowledgeable and able to deliver high standards of customer service.
• Managing business stock control, including regular stock counts and stocktaking, ensuring accurate inventory levels and effective store operations.

Assistant Manager - SSP/Mark&Spencer - London Gatwick Airport

(2015-08 - 2025-10)

• Lead the day-to-day operation of a busy customer-facing environment, ensuring consistently high standards of service, safety and operational performance.
• Managed and supported team members across daily operations, providing coaching, training and ongoing development.
• Prepared weekly staff rotas to ensure appropriate staffing levels and efficient deployment of resources.
• Conducted regular health & safety checks and ensure operational procedures and company standards are maintained.
• Completed weekly operational reporting and monitor key areas of performance.
• Managed weekly and monthly stock counts, stock ordering and stock control to support efficient business operations.
• Conducted stock takes and identify opportunities to improve operational efficiency and minimise waste.

Assistant Operations Manager - Chichester Premier Inn - Chichester, West Sussex

(2015-02 - 2015-07)

Food & Beverage Manager - Chichester Premier Inn - Chichester, West Sussex

(2013-10 - 2015-02)

• Supported the Operations Manager in the effective management of hotel food & beverage operations.
• Contributed to the development and delivery of 90-day business plans and operational objectives.
• Lead, coached and developed team members to maintain high standards of service and performance.
• Conducted regular one-to-one meetings and performance reviews, providing constructive feedback and identifying development opportunities.
• Managed stock control, stock counts and ordering to support efficient and cost-effective operations.
• Supported the delivery of a consistently high-quality guest experience while maintaining operational standards.

Costa Coffee Store Manager - London Gatwick Airport North Premier Inn - London Gatwick Airport

(2012-09 - 2013-10)

• Managed the opening and operation of a new Costa Coffee team within a busy airport hotel environment.
• Recruited, trained and developed a completely new team, establishing strong operational and customer service standards.
• Successfully developed team performance and service delivery, achieving the highest Costa check and guest recommendation results within West Sussex.
• Managed daily operations while maintaining high standards of customer service, quality and compliance.

Reception Team Leader - London Gatwick Airport Central Premier Inn - London Gatwick Airport

(2008-04 - 2010)

• Supervised the reception team and supported the effective operation of the hotel front office.
• Trained and developed new and existing team members.
• Conducted regular one-to-one meetings and supported staff development.
• Prepared monthly Duty Manager rotas and assisted with operational planning.

Night Manager - Gatwick Metro Premier Travel Inn

(2004-05 - 2008-04)

• Managed overnight hotel operations, ensuring the safety and security of guests and the property.
• Balanced hotel accounts and completed overnight financial procedures.
• Handled room rate negotiations and guest enquiries.
• Maintained high standards of customer service while independently managing the hotel overnight operation.

Diploma - Tourism and Hotel Management - Mugla University (2000-09 - 2003-05)

MCDBA - Microsoft Certified Database Administrator (2021-03)