Caitlin Robalino

A highly motivated and compassionate individual with experience supporting individuals experiencing anxiety disorders and panic related symptoms. Developed excellent communication, active listening and crisis management skills. Passionate about supporting vulnerable individuals and helping them feel understood, safe and empowered.

Strong interest in applying psychological knowledge within educational settings for children and young people who require emotional or behavioural support. Brings a calm, empathetic approach, strong teamwork abilities and a proactive work ethic. Eager to develop practical experience while making a meaningful and positive difference to others.

Front of house member - Nuffield Health Battersea - Battersea

(2024-12)

• Delivering outstanding customer service whilst ensuring members feel comfortable and welcomed in the gym environment
• Creating rapport by having positive interactions with members
• Effectively communicating with members by phone and in person with any queries or bookings needed
• Resolving complaints in a calm and relaxed manner
• Providing registers for every class that occurs during the day

Helpliner - No Panic

(2024-07 - 2025-05)

• Provided empathetic support for those who experienced anxiety disorders such as OCD, phobias and panic attacks
• Developed active listening and provided practical solutions such as breathing techniques to help ease the tension and worry callers felt
• Created rapport with repeat callers through my compassionate nature
• Dealt with challenging calls by being empathetic and non judgemental
• Developed effective communication skills and crisis handling skills

Psychology Virtual Work Experience - Spring pod

(2021-05 - 2021-06)

• A better understanding on Psychology as a whole
• Great interaction with professionals through live webinars
• An excellent understanding of the key skills, experience and knowledge needed
• Completed various assignments which were set by the team
• Asked questions in the Live Webinars
• Developed outstanding time-management skills to maximise my learning
• Intensive Psychology reading to gain knowledge on the subject and complete my assignments

BSc - Psychology - University of Greenwich (2023-09 - 2026)

A levels - English Literature, Sociology, Psychology - Ursuline High School Wimbledon (2016-09 - 2023)

GCSEs - Multiple subjects including Maths and English - Ursuline High School Wimbledon (2023)