E-Commerce Testing - CeX Warehouse Watford - Watford
(2025-11)
Allocating myself with a variety of parcels with different forms of media and technology to test, and adding the work onto my work hub, ensuring I am able to meet my daily targets depending on the workload in each parcel.
- Understanding of the basics of visual testing, ensuring there are no cracks on hardware like phones or consoles, and changing the grading on certain items like headphones if the quality of the product is poor, such as the amount of scratches on a headphones case, or if the item has come with or without its box.
- Ensuring the games, blu-rays and phones sent in are in the correct region and are PEGI or BBFC rated, as we did not buy in American region rated games, or any phones from counties not in Europe.
- Taking down Serial Numbers and IMEIs from all products that provided one, ensuring that they passed our Mobicode check, and kept note of it on our work hub and had not been reported stolen or network locked.
- Checking certain hardware like smart assistants, Apple accessories and Phones or tablets for any leftover customer information; making sure all of it was deleted through a factory reset, and if a item required a password or account removal, and email would be sent to the customer to request the login information or account removal so we can fully reset the product and sell it, or return is to the customer if they wish to removal it themselves.
- Safely packing tested items if they are being returned to the customer with hex wrap and packing paper to reduce damage during delivery and ensuring any accessories with the product like chargers are returned too.
- Making sure any passed items are packaged together by their order number, and safely taken to the next department.
- Shredding any customer data left inside packages like slips of paper with their information on, and using a black marker if it's on cardboard or a parcel label.
- Pairing the right hardware with the correct accessories such as consoles having the correct power leads, and controllers and phones having the correct plugs and cables like a USB C or a Micro USB; and if required, emailing the customer to supply the accessory such as a replacement controller as we do not supply them.
- Ensuring a tidy workplace at all times to make sure items are not lost, and there is enough space to work with all varieties of items.
- Identifying fake products through visual testing or magnetic testing such as Apple Max Airpods being plastic or Samsung earphones having wrong fonts.
- Cutting down cardboard using a box cutting knife and folding it down so it is easily recycled and stored in trolleys to be taken outside.
Bartender and Front of House - The Essex Arms Watford - Watford
(2024-10 - 2025-11)
- Welcoming guests into the pub, ensuring they feel seen and offering them a drink, or to help them find a table.
- Completing opening and closing jobs at the start and end of the day, ensuring the bar is prepared for the day, and the staff for the opening shift in the morning.
- Pouring perfect pints and ales to company standard and guests. Ensuring each pint has the correct head, and that the ales are to perfect standard.
- Studying the cocktails, signature serves and mock tails list and learning how to mix the correct spirits and juices to make the perfect cocktail every time, with or without alcohol.
- Learning the wines list so I can provide detailed explanations to guests upon requests to meet their requirements.
- Knowledge of the main fourteen allergens so I am trained on how to take care of a guest and meet their needs if they have an allergy or dietary requirements.
- Taking food orders and upselling at any opportunity possible, ensuring I take the order correctly and checking with the guest it is correct. Making recommendations to guests new to the pub or if a food item they wanted was out of stock.
- Running food from the kitchen to the right guests and communicating with the chefs that the food is to perfect standard and is accurate to the menu description.
- Making sure cleaning jobs on the bar and the floor are completed where possible, making the pub more inviting to guests as well as to company standard.
Retail Assistant - Primark Watford - Watford
(2024-07 - 2024-10)
- Returning items from the fitting rooms back onto the shop floor.
- Tidying up the shop floor, including the shelves and clothing rails to make sure customers have a happier and safer shopping experience with us.
- Helping customers in and out of the fitting rooms, ensuring they are kept tidy for the next customer, and any stock left behind is put away where needed.
- Assisting customers on the shop floor with finding stock, and offering recommendations for alternative items if what they are looking for is out of stock.
Retail Assistant - Smyths Toys Store Watford - Watford
(2024-04 - 2024-06)
- Selling games consoles and ensuring the customer receives all the relevant information and guarantees included.
- Testing damaged products to determine if it is of selling standard or if it requires fixing.
- Arranging stock on the shelves ensuring all stock is in its appropriate place and bringing down any stock we are low on.
- Upselling gaming technology, games and ongoing deals.
- Collecting orders for click and collects and ensuring the product is in perfect condition, and that the right customer receives the correct order.
- Assisting customers on the shop floor with products they need help reaching or recommendations for gifts.
- Helping colleagues to ensure service is running smoothly and answering any questions they or customers had.
- Helping customers with game pre orders and ensuring we have the correct contact information, and they receive the correct details and receipts for their purchase.
- Ensuring the safety of customers by following the health and safety procedures with ladders and spills.
- Cleaning up store at the end of the day, ensuring it is at a high standard for the next day.
Delivery/Storeroom Assistant - NEXT Atria Watford - Watford
(2023-09 - 2024-04)
- Unpacking deliveries and arranging them between Men, Women's, and Children's clothes.
- Setting up my workstation for the appropriate work I am assigned to do.
- Security tagging clothes and accessories and separating the items between stockroom and shop floor in a timely manner.
- Hanging away clothes and accessories in the correct order and area.
- Cleaning my workstation for the next working day.
Photography Sales Assistant - Warner Bros Studio Tour, The Making of Harry Potter Leavesden Studios - Leavesden Studios
(2023-09 - 2024-01)
- Welcoming guests into the green screen area in a timely manner.
- Interacting with guests in a professional and enthusiastic manner.
- Ensuring younger guests are safe when sitting on the broomsticks and train carriages.
- Explaining the instructions of the video and photos clearly and enthusiastically.
- Shooting videos and photos of guests riding on the broomsticks and train carriages.
- Serving guests on tills and ensuring they receive the correct packages and photos.
- Explaining the packages the guests can purchase so they can take their videos and photos home.
- Upselling the packages to encourage the guests to choose the more expensive package and explaining the benefits of it.
- Ensuring the guests leave happy with our service and interacting.
Customer Career - McDonald's North Watford - Watford
(2022-12 - 2023-08)
- Taking orders over headset and face to face.
- Making payments and handling cash.
- Presenting orders and ensuring the customer is happy with their order.
- Cleaning down tables and sweeping the floors when required, as well as mopping the dining area.
- Preparing hot and cold drinks quickly and to a high standard.
- Serving food to customers when an order is placed.
- Handling food and ensuring customers receive the right order.
- Emptying bins when required.
- Arranging and packing deliveries ensuring that it is to a high standard and correct.
- Cooking fries to a high-quality standard.
- Greeting the customers when they arrive in the restaurant.
- Ensuring all customers leave the restaurant happy with their experience.
Assistant - Frankie's and Bennies Woodside - Woodside
(2022-09 - 2022-11)
Work Experience - GAME Intu Watford - Watford
(2019-07 - 2019-07)
One week's experience with a leading video game retailer.
- Organising deliveries when they arrive in store.
- Assisting in pricing new stock and changing prices of older stock.
- Stacking shelves in the appropriate order and place.
- Making sure all stock is placed appropriately and priced correctly.
- Ensuring all customers leave the store satisfied with our service.
