Caitlin Synnott

A highly detailed and client-focused Account Manager & Client Coordinator with 5+ years' experience across luxury interiors, bespoke and commercial furniture, and design-led sales environments. Proven ability to build and grow high-value client relationships, manage complex projects from concept to installation, and drive revenue through both trade and private clients. Known for a proactive, detail-driven approach and a strong personal commitment to continuous professional development and commercial success.

Sales & Account Manager at Max Furniture (2026-04 – 2026-06)

• Develop and maintain strong relationships with furniture dealers, consultants, and commercial clients, acting as a trusted point of contact throughout the sales process.
• Consistently achieve sales targets through proactive account management, networking, and business development activities.
• Nurture and grow existing client accounts, identifying opportunities to increase revenue and strengthen long-term partnerships.
• Build new business relationships through industry networking, market engagement, and targeted client outreach.
• Provide expert advice on commercial furniture solutions, ensuring recommendations meet client requirements, project specifications, and budgets.
• Develop an in-depth knowledge of the company's commercial furniture portfolio to effectively present solutions and support client decision-making.
• Collaborate with internal teams to deliver a seamless customer experience from initial enquiry through to order fulfilment.
• Maintain accurate pipeline management and client records to support sales forecasting and account planning.

Account Manager & Client Coordinator at Ateliers London (2021-08 – 2026-03)

• Manage end-to-end client journeys across bespoke furniture and interiors projects, from initial enquiry through to installation
• Build and maintain strong relationships with trade clients, designers, and private clients, driving repeat business and referrals
• Manage multiple client projects, balancing timelines, budgets and stakeholder expectations within a fast-paced environment
• Produce quotations, sales orders, and procurement documentation with high accuracy and efficiency
• Collaborate with FF&E suppliers to source bespoke solutions aligned with client specifications and budgets
• Maintained detailed CRM records to track pipeline activity, client interactions and sales performance
• Proactively identify and develop new business opportunities within the luxury interiors market
• Train and onboard new sales team members, improving team capability and consistency
• Resolve client challenges effectively, ensuring a high standard of service and client satisfaction

Interior Designer, Sales & Marketing at Kensington Design & Developments Ltd (2019-01 – 2021-08)

• Delivered bespoke design solutions including curtains, blinds, fabrics, and furniture, balancing aesthetics with commercial objectives
• Managed both retail and trade clients, providing consultations, presentations, and tailored proposals
• Generated quotes, invoices, and managed order processes using Esti PC
• Conducted client site visits and developed mood boards and sample schemes
• Supported online sales operations, ensuring seamless order processing and customer experience
• Assisted in sourcing materials and supplier coordination for ongoing projects

Senior Interiors Sales Advisor at ANTA Scotland (London Showroom)

Staging & Styling Assistant at London Home Staging

Design & Sales Internships at Hamilford Designs / Top Floor Rugs / Ligne Roset

Certificate in Interior Design – KLC School of Design

BA in Middle Eastern Studies – University of Exeter