Callum Morgan

Hardworking, reliable and enthusiastic professional with a varied background across electrical installation, railway maintenance, warehouse operations and customer service. Experienced working both independently and as part of a team, with a strong work ethic and a flexible approach to working hours. Takes pride in delivering high standards of work, providing excellent customer service and going the extra mile to meet business and customer requirements.

Seeking a full-time opportunity where existing skills and experience can be used while continuing to develop professionally.

Customer value at Admiral (2022-01 – 2026-01)

• Dealt with a high volume of inbound customer calls
• Amended customer policies and handled a wide variety of queries
• Built strong rapport with customers and established positive relationships
• Identified opportunities to maximise sales while ensuring customers received suitable support
• Worked within company procedures, compliance requirements and scripting guidelines
• Maintained a professional and customer-focused approach in a busy environment

Electricians mate at Gee Communications (2021-01 – 2022-01)

• Worked extensively away from home on railway-related electrical projects
• Installed power supplies and lighting systems
• Installed and maintained ticket machines
• Assisted with street-lighting installations
• Worked at railway locations including Okehampton, Canton Sheds and Abergavenny
• Worked safely and effectively as part of a team in a variety of working environments
• Followed site procedures and health and safety requirements

Warehouse Operative at Brakes food Distribution (2021-01 – 2021-12)

• Worked night shifts in a busy warehouse environment
• Picked and prepared stock accurately and efficiently
• Successfully completed probation ahead of schedule
• Worked effectively to meet operational deadlines and targets

Warehouse Operative at Howdens joinery (2019-01 – 2021-01)

• Picked and checked stock accurately
• Operated a forklift truck
• Maintained an organised and safe working environment
• Worked to meet deadlines and ensure orders were completed efficiently

Electrical apprentice at ASD BUILD (2017-01 – 2019-01)

• Carried out electrical installation work on new-build properties
• Worked on the Aberdare School Development project
• Worked effectively both independently and as part of an electrical team
• Followed relevant safety procedures and maintained high standards of workmanship
• Employment ended when the employer's budget for electricians was reduced

Electrical apprentice at 3 core Services (2015-01 – 2017-01)

• Worked day and night shifts across domestic and commercial projects
• Independently carried out electrical rewiring work
• Worked on houses, bars, restaurants and government buildings
• Developed strong practical skills and the ability to work independently
• Worked to deadlines while maintaining a high standard of workmanship

Electrical apprentice at Cmc electrics ltd (2014-01 – 2016-01)

Started an electrical apprenticeship working on domestic and commercial maintenance projects. Worked at a variety of commercial locations, including Antonio's Italian Restaurant, UFit Gym, Values in Care and Top Stack. The apprenticeship ended due to a reduction in available funding.

• House rewires
• Emergency lighting
• Smoke detectors
• Door mechanisms
• Gym rewires
• General electrical installation and maintenance

Bricklayer at Merrylees Construction (2013-01 – 2014-01)

Studied bricklaying at Cardiff and Vale College. Worked part-time with Merrylees Construction alongside studies.

• Developed practical construction skills and experience working within a team

Bricklaying – Cardiff and Vale College (2013-01 – 2014-01)

GCSE – St Teilo's High School