Lucy Pinder

Customer Service and Events Professional

Heath, CardiffMember since May 14, 2022

Well organisedHard WorkerTime KeepingExcellent CommunicatorQuick LearnerCreativeTeam PlayerExcellent Customer ServiceComputerised booking systemsData protection processesHealth and Safety procedures

About

A hardworking individual who is extremely keen to learn new skills as well as reinforce existing ones. Thrives on working in a team environment but equally able to work on own initiative. A Multi talented and flexible customer service advisor with over 4 years experience working in a busy customer facing environment.

Used to resolving customer concerns and enquiries whilst able to maintain calm in challenging situations. Skilled at using computerised booking systems and able to accurately documenting call details.

Experience

Supervisor/Duty Manager - The New House - Thornhill Road, Cardiff, Caerphilly CF14 9UA

(2024-08)

Day to day managing of weddings, functions and restaurant service

Dealing with monies i.e. Floats, cashing up
Manage a team of staff, allocate specific duties and ensure smooth running of events
Induction and training of new staff
Resolving issues arising on the day
Ensuring that function set ups are to a high standard
Opening and closing of a shift
Communicating with other teams e.g Food and Beverage Manager
Adapting to processes and procedures of The New House
Continuing to develop an understanding of running a highly professional team
Understanding how important communication is
Understanding the preparation required to ensure a successful event
Working to deadlines making sure everything is done in a timely manner

Events Team Leader - Hensol Castle - Hensol, Pontyclun CF72 8JX

(2024-01 - 2024-08)

Support Supervisors and manage a team
Serving beverages to customers, keeping bar stocked
Responsibility for following all bar opening and closing protocols
Setting up and dismantling Events
Ensuring the place is clean and tidy ready for the guests
Answering any customer queries as and when required
Understanding how to manage staff
Banqueting etiquette for example learning how to set up tables properly for weddings and other events
Understanding the preparation required to ensure a successful event
Working to deadlines making sure everything is done in a timely manner

Events and Bar Assistants - Hensol Castle - Hensol, Pontyclun CF72 8JX

(2022-01 - 2024-01)

Customer Service Advisor - Admiral Insurance - Ty Admiral, David St, Cardiff, CF10 2EE

(2022-01 - 2022-12)

Managing high volume customer queries regarding Vehicle and Home Insurance
Dealing with customer concerns/complaints and resolving customers issues
Log all details of telephone conversations
Inputting correct data onto computerised system
Processing cards payments
Ensuring data protection processes implemented
Further enhanced my customer service skills
Knowledge of Product and importance of achieving targets set
More efficient use of time management

Customer Service Advisor and Air Venture Staff - Greenwich Leisure Limited (GLL) Western Leisure Centre - Caerau Lane, Ely Cardiff, CF5 5HJ

(2017-01 - 2022-12)

Offered detailed advice on memberships, products and service benefits
Processing bookings, memberships and payments via a computerised system following data protection policies
Taking Monetary transactions, cashing up and reconciling tills
Dealing with customer queries and complaints as first point of contact
Setting up and taking down the Inflatable Air Venture and supervising safe use of Inflatable
Safety briefings to Air Venture Party Groups
Following Health and Safety procedures including responding appropriately to pool, gym and fire emergency alarms
Learned to become adaptable and accommodating
Developed excellent customer service skills
Improved quality of work under highly stressful and busy times
Team working

Assistant Scout Leader - Scout Organisation

Have been a member of the Scout Organisation for 11 years, achieving Bronze and Silver Duke of Edinburgh Awards and have been an Assistant Scout Leader with the local cub scout pack.