Callum Sweeney

Dedicated and highly motivated Field Monitoring Officer with experience in electronic monitoring, customer service, transport administration, and operational support. Proven ability to manage workloads efficiently, maintain accurate records, and build positive relationships with customers, colleagues, and external stakeholders. Recognised for outstanding performance, having achieved the highest number of completed jobs nationally within Serco's Electronic Monitoring Service.

Strong organisational, communication, and leadership skills, supported by Security Clearance (SC), DBS clearance, and Counter Terrorism Clearance.

Field Monitoring Officer - Serco – Electronic Monitoring Service - Dornoch House, Warrington (Remote Role)

(2023-09)

• Attend residential addresses to install, maintain, and decommission electronic monitoring equipment for individuals released from custody.
• Accurately record and maintain data in line with operational and legal requirements.
• Plan and manage daily routes effectively to maximise efficiency and meet service targets.
• Communicate professionally with service users while maintaining high standards of compliance and safety.
• Support operational delivery across the region in a fast-paced and highly regulated environment.
• Achieved the highest number of completed jobs nationally within the business during the previous year.
• Selected to act as a temporary manager within the HyperCare team, providing support and guidance to field-based colleagues.
• Consistently demonstrated strong performance, reliability, and commitment to service delivery.

Customer Service & Transport Administrator - Environmental Waste Controls Ltd - Laurel House, Kitling Road, Prescot, L34 9JA

(2021-09 - 2023-09)

• Handled customer enquiries and complaints through telephone, email, web chat, and face-to-face interactions.
• Coordinated with drivers to ensure all scheduled work was completed efficiently.
• Managed transport office operations and maintained effective communication between customers and operational teams.
• Oversaw weighbridge operations and monitored vehicle movements on site.
• Ensured site safety procedures and compliance standards were maintained.
• Collected, analysed, and reported waste management data for customers and internal reporting purposes.