Calum Cawley

I am a highly motivated and dependable team player with a positive attitude and a strong eye for detail. My experience in sales and customer-facing roles has developed my communication and interpersonal skills, which I consider to be among my greatest strengths. I understand the importance of making a positive first impression and pride myself on putting people at ease, building rapport and creating positive relationships.

I am committed to providing an excellent level of customer service and take pride in resolving issues efficiently, ensuring that customers feel valued and supported. I am adaptable and confident when dealing with customers of all ages and backgrounds, with the ability to assess different situations and handle challenging circumstances calmly and professionally. I believe every experience is an opportunity to learn, and I maintain an open-minded approach by reflecting on both my successes and areas for improvement.

I am hardworking and committed to completing tasks to a high standard, with a strong willingness to go the extra mile to ensure that outstanding issues are resolved wherever possible.

Driving Licence: Full UK driving licence held since February 2015, with zero penalty points.

Hearing Aid Dispenser at Specsavers (2025-07 – Present)

Conducted hearing assessments and provided personalised hearing aid recommendations based on individual patient needs. Fitted, programmed and adjusted hearing aids, provided guidance on their use and maintenance, and delivered ongoing aftercare and support. Maintained accurate patient records and provided a professional, compassionate service to patients.

Audiology Practioner at Specsavers (2022-07 – 2025-07)

Provided patient-centred audiology support, including hearing assessments, hearing aid fitting and adjustments, and aftercare. Supported patients with hearing difficulties by explaining treatment options, providing advice on hearing aid use and maintenance, and ensuring a high standard of care. Maintained accurate patient records and worked effectively as part of a clinical team.

Optical Assistant at Specsavers (2019-07 – 2022-07)

• Dispensing and fitting spectacles, contact lenses and vision aids
• Dealing with prescriptions written by GPs and Optometrists
• Advising patients on the various types of lenses and spectacle frames (e.g. style, weight, colour, brand, material, durability, etc.)
• Conducting full eye health screenings
• Selling products and handling cash
• General Admin duties (filing, handling post, etc.)
• Dealing with customer concerns, complaints and compliments
• Maintaining product displays for sales purposes
• Managing the store in the absence of the Manager
• Fitting and adjusting glasses
• Updating and cleaning frames
• Answering and making phone calls (patients, general public, staff, etc.)
• Liaising with the head office team
• Making appointments and recording them properly in the diary
• Performing simple diagnostic consultations
• Sending reminder and recall letters
• Taking orders and processing them appropriately
• Filling out NHS Forms for patients that are eligible for free services
• Providing customer aftercare

Lab Technician at Specsavers (2011-06 – 2019-07)

I work in a lab with 5 other technicians where each job I complete is checked to an exact standard and is to be completed within a fixed time frame. The job role includes;

• Responsible for blocking lenses
• Operating glazing machine to laser cut lenses
• Handling repairs on frames
• Tinting lenses
• Managing mail
• Writing reminder letters
• Contacting customers regarding orders
• Contacting customers regarding overdue sight tests and arranging appointments
• Using software for lens ordering
• Using software for diary management of daily clinics
• Scanning confidential documents (Digital Image Processing)

Teacher Assistant at Linlithgow primary school (2009-04 – 2009-04)

Work experience when I was in school.

Diploma of higher education in Hearing Aid Audiology – Queen Margaret University (2023-07 – 2025-07)

Intermediate 2 Hospitality- B (GCSE or equivalent) – Linlithgow Academy (2006-01 – 2011-01)

Standard Grade English - 2 (GCSE or equivalent) – Linlithgow Academy (2006-01 – 2011-01)

Standard Grade Physics - 2 (GCSE or equivalent) – Linlithgow Academy (2006-01 – 2011-01)

Higher Mathematics - B (A-Level or equivalent) – Linlithgow Academy (2006-01 – 2011-01)

Standard Grade Graphics Communication - 2 (GCSE or equivalent) – Linlithgow Academy (2006-01 – 2011-01)

Standard Grade Biology - 3 (GCSE or equivalent) – Linlithgow academy (2006-01 – 2011-01)

Standard Grade Geography- 3 (GCSE or equivalent) – Linlithgow academy (2006-01 – 2011-01)

Standard Grade Computing - 4 (GCSE or equivalent) – Linlithgow academy (2006-01 – 2011-01)