Parts assistant / Service co-ordinator at Altegra integrated Solutions (2018-06 – Present)
- Booking in jobs/ communicating with customers to confirm appointments and provide updates of progress / job scheduling for field engineers
- Invoicing
- Monitoring job progress, parts availability and engineer's workloads
- Receipting goods for orders
- Sending quotations based on job requirements
- Timesheets for payroll and record keeping for the engineers
- Answering customer queries, by telephone, email
- communicating job details to the engineers and ensuring they are informed of their tasks each day
- Updating the VOR (Vehicle Off Road) report daily to track progress and minimise vehicle downtime
- Prioritizing workload
- Maintaining accurate records in the service management system
- Liaising with internal teams
Service co-ordinator at Brakes Motor Company (2018-01 – 2018-06)
- Greet customers on arrival
- Schedule appointments for vehicle servicing and repairs
- Monitor work progress and keep customers updated
- Manage invoicing & payments
- Maintained organised filing systems to support smooth daily operations.
Bodyshop co-ordinator at Yeovil Ford Accident Repair centre (2016-01 – 2018-01)
- Handled customer calls, queries, and arranged courtesy vehicles
- Assisted with the preparation of damage reports and insurance paperwork
- Updated internal systems and tracked job progress from booking to delivery
- Booking in customers for repairs
- Job card management ready for invoicing
- Taking card payments
- Ordering parts for repair damage
- Dealing with insurance companies
- Updating customers on repairs of their vehicles aswell as the insurance companies
Line QA at Oscar Mayor (2013-10 – 2015-12)
- Taking temperature & weight monitoring of food
- Setting up machine ready for production
- Ensured all finished products adhered to internal quality control procedures and food safety standards.
- Team leader experience due to covering holiday cover, absences.
- Collected and recorded all ingredient labels before production to ensure full traceability and accurate documentation.
Bar Tender at Dolphin Inn (2012-01 – 2014-11)
- Taking telephone enquiries and bookings for rooms
- Handling cash and card transactions
- Maintain cleanliness of bar.
- Ensure all stock is replenished.
- Serving drinks to customers
Room Attendant at Cricket St Thomas Hotel (2011-06 – 2012-04)
- Clean guest rooms ensuring high cleanliness standards.
- Restocking of room essentials
- Respond promptly to guest requests and resolve minor issues.
- Report any maintenance issues to supervisors.
