Carl Close

Talented security officer able to conduct building patrols, maintain entrance and exit security and keep visitors under constant observation for optimal building security. Skilled in writing incident reports handling any tasks needed. Ready to bring 7 years of security experience along with 10 years experience with customer service throughout all jobs I have been in.

I am able to manage challenging situations with grace and diplomacy to ensure public safety. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management. I am very eager to learn and ready for a new career, new challenges and also build up more skills for any tasks.

Detailed FSO accustomed to coordinating embalming and funeral services. Observes all health, safety and sanitation requirements and works to finalise details to promote service quality. Dependable FSO promotes strong background in mortuary services.

Product Genius - Arnold Clark - Newcastle, Upon Tyne

(2025-04)

• Worked closely with sales team for successful product introduction and promotion.
• Delivered outstanding after-sales care through regular communication with customers.
• Maintained expert product knowledge for persuasive, reliable customer guidance.
• Create Generic videos for all Cars on the pitch.
• Create personalised videos for customers who have purchased or enquired about the cars.
• Go out on test drives with customers to tell them about the vehicle and its features and answer any questions they may have about the vehicle.
• Arrange price checks on all vehicles and change price stickers
• Engage with customers and provide the best customer service possible to ensure a welcoming environment

Undertaker / Funeral Services Operative - W.S.Harrisons / Dignity - Newcastle Upon Tyne

(2022-02 - 2025-04)

• Successfully maintained clean driving licence and access to reliable transportation.
• Prepared vehicles before each transportation task, ensuring they were in pristine condition for use.
• Safeguarded vehicle cleanliness to enhance company's professional image.
• Facilitated timely delivery of flowers, urns, caskets for seamless funeral arrangements.
• Delivered sensitive items like cremation ashes with utmost care, demonstrating professionalism.
• Established strong relationships with local authorities for easy navigation during processions.
• Assisted funeral directors during services, ensuring smooth proceedings.
• Collaborated with team members for efficient coordination of funerals.
• Provided comfort to bereaved families through empathetic listening techniques, easing their grief process slightly.
• Enhanced safety on roads by adhering to traffic rules and regulations, reducing risk of accidents.
• Upheld privacy of clients by maintaining confidentiality in all conversations and documents.
• Exhibited excellent driving skills under varying weather conditions ensuring safe transportation always.
• Handled stressful situations calmly which helped maintain a peaceful environment during difficult times.
• Improved client trust through compassionate customer service approach.
• Demonstrated sensitivity towards cultural practices to respect diverse traditions.
• Ensured punctuality by strictly adhering to schedule and route directions.
• Transported deceased with utmost respect, dignifying the final journey.
• Maintained professional demeanour whilst interacting with grieving families for effective communication and empathy.
• Performed routine vehicle checks before departures to ensure reliable operation on the road.
• Kept accurate logbooks recording trips completed for reference purposes.
• Maintained clean, well-functioning vehicle through regular attention and care.
• Cleaned vehicle's interior and exterior to meet high presentation standards.
• Submitted required documentation upon journey completion.
• Followed safe driving practices for safety of fellow travellers and passengers.
• Assessed passenger fees, collected monies and secured cash against theft.
• Assisted passengers with managing and securing personal belongings.
• Completed required paperwork certifying deliveries.
• Supported physically challenged customers to enter and disembark vehicle safely.
• Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
• Communicated clearly with dispatch centre about route changes and customer issues.
• Carried out complex manoeuvres in busy, high pressure environments.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Consistently arrived at work on time and ready to start immediately.
• Handled chemicals and waste in line with COSHH regulations.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Applied positive customer service approach to increase satisfaction levels.
• Managed inventory of funeral home supplies effectively avoiding shortages or surplus stock.
• Managed flower arrangements, enhancing the visual aesthetic of the ceremony.
• Assisted in cremation process, adhering strictly to health and safety regulations.
• Arranged transportation for family members, alleviating their logistical burden during difficult times.
• Assisted in embalming process whilst observing all necessary precautions.
• Provided compassionate assistance during funerals for an emotionally supportive environment.
• Delivered emotional support for grieving individuals through empathetic communication.
• Participated in post-funeral receptions as needed demonstrating adaptability and versatility.
• Ensured respectful and dignified funerals by providing impeccable service to bereaved families.
• Transported bodies from mortuaries to funeral sites without any incidents.
• Responded promptly to enquiries about funeral details, offering accurate information.
• Coordinated smoothly run funerals with meticulous attention to detail.
• Maintained cleanliness of hearses and other vehicles contributing to a professional image.
• Handled documentation efficiently, ensuring smooth running of administrative procedures.
• Collaborated with funeral directors, contributing to successful ceremonies.
• Assisted in planning and organising funerals for personalised services.
• Maintained clean and comfortable funeral home environment for a serene atmosphere.
• Guided attendees at the service towards their seats, ensuring orderly proceedings.
• Facilitated seamless viewings by preparing the bodies appropriately.
• Identified proper techniques for anatomical incisions and reconstruction.
• Used scalpels to create precise incisions in preparation for embalming.
• Coordinated arrangements for funeral services and burial ceremonies.
• Conducted interviews to gather information and prepare obituary notices.
• Discussed available services with clients to evaluate needs.
• Drafted price quotes for funeral service and casket or urn purchases.
• Made targeted product recommendations to support bereaved decision-making.
• Embalmed human remains to lengthen process of decay.
• Scheduled burials in alignment with funeral director availability.
• Answered questions to assist with casket or urn selection.
• Conformed to health, sanitation and legal requirements concerning embalming.
• Contacted relevant parties to arrange transportation of bodies from place of death to funeral home.
• Liaised with mortuary and cemetery professionals to foster smooth transitions.
• Dressed deceased in chosen clothing and transported bodies to casket.
• Arranged funeral services, coordinating details with families to meet individual needs.
• Carried out directives on behalf of bereaved to complete services to requirements.
• Managed embalming services to preserve human remains.
• Used cosmetic techniques to prepare deceased for funeral services.
• Conducted funerals, cremations and burials for local communities.

Security Supervisor - Bidvest Noonan - Newcastle, Tyne And Wear

(2014-10 - 2022-02)

• Ensuring all workers met site requirements and promoted codes of best practice.
• Carried out regular patrols and CCTV monitoring around the site.
• Communicated and implemented standard operating procedures for consistent service.
• Maintained detailed understanding of specified operating procedures, health and safety rules and risk management to ensure continued company compliance.
• Upheld exceptional first-impression standards, leading by example to deliver professional, thorough security services.
• Supervised operation and monitoring of CCTV footage to guarantee site safety.
• Doing internal and external patrol of the site including plant rooms and other important areas.
• Responded to alerts from fire alarm systems, disabled toilet alarms, taking action according to strict guidelines.
• Allocated keyholder responsibilities of opening and closing the building and holding other keys for locks around the site.
• Provided outstanding customer service to contractors, visitors and occupants on visiting site.
• Clearly conveyed important messages and key information during handovers to security personnel.

Door Supervisor - Phoenix Security - Newcastle, Tyne And Wear

(2014-07 - 2014-09)

• Implemented appropriate restraint and escorting techniques when alternative non-physical strategies were exhausted.
• Handled ID checks, managing customer access or denial in line with company policy.
• Guaranteed security of all entry and exit points by foot patrols.
• Monitored customer behaviour within the venue, upholding a positive, safe environment.
• Maximised site security, maintaining effective communication with other door supervisors to coordinate conflict resolution actions.
• Ensured safe and secure crowd control outside the venue.
• Avoided devastating outcome of extreme incidents, using approved restraining and escorting techniques to remove unruly guests.

Staff Member - McDonalds - Newcastle, Tyne And Wear

(2011-07 - 2014-09)

• Oversaw break room, including cleaning up spills, taking out trash and restocking communal items.
• Increased customer satisfaction by greeting visitors promptly and professionally.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Maintained reception area in orderly manner to provide visitors with positive first impression of company.
• Provided good customer service as cashier and also restaurant cleaner with experience at the back of restaurant cooking food.

Bakery Worker - Rise And Shine Bakery - Newcastle Upon Tyne, Tyne And Wear

(2008-08 - 2011-06)

• Minimised risk of cross-contamination by cleaning and sanitising utensils, bowls and equipment after use.
• Packaged and labelled baked goods daily.
• Achieved weekly production targets by correctly understanding and following weights and measuring guidelines.
• Ensured customer satisfaction, conducting food inspections to verify final product met quality standards.
• Read work orders and task specifications to determine quantity and type of baking ingredients needed.
• Prevented line disruptions, stocking and restocking packaging supplies to ensure constant standards to all our customers satisfaction.
• Mastered bread-making techniques, delivering superior product consistency.
• Assisted colleagues during busy periods, promoting team harmony.
• Maintained cleanliness in the bakery resulting in a hygienic work environment.
• Washing down all baskets on weekends ready for weekday use and cleaning

SIA - Security Door Supervisors - Phoenix Security

NVQ Level 1 And 2 - Catering - Tyne Met College