Carla Belcher

Experienced and reliable customer service professional with over 15 years of experience across retail, hospitality, and customer-facing environments. Skilled in customer support, complaint resolution, cash handling, compliance procedures, and delivering high standards of service in fast-paced workplaces. Trusted to work effectively under pressure while supporting team performance and maintaining positive customer experiences.

Strong communication, teamwork, and safeguarding awareness developed through both professional and volunteer roles.

Customer Service Assistant - Morrisons - Cannock

(2011-01)

• Deliver high standards of customer service in a busy retail environment
• Handle customer queries, complaints, refunds, and exchanges professionally and efficiently
• Carry out age-verification checks and follow company compliance procedures accurately
• Operate tills and manage cash handling responsibilities with accuracy and attention to detail
• Support customers with enquiries and problem resolution to ensure positive customer experiences
• Work effectively as part of a team during busy trading periods and seasonal demand
• Maintain professional standards while working under pressure in a fast-paced environment

Customer Service Supervisor - Roadchef - Norton Canes

(2006-01 - 2007-12)

• Supervised customer service operations across Costa Coffee and Wimpy outlets
• Supported team members to maintain smooth daily operations and service standards
• Assisted with staff coordination during busy service periods
• Resolved customer complaints professionally and efficiently
• Managed cash handling procedures and supported operational compliance
• Maintained high levels of customer satisfaction in a fast-paced hospitality setting

Bartender & Kitchen Staff - Marston's - Cannock & Stafford

(2007-01 - 2009-12)

• Delivered friendly and efficient customer service in busy hospitality environments
• Served food and beverages while maintaining professional service standards
• Assisted with food preparation and kitchen support duties
• Followed food hygiene and cleanliness procedures consistently
• Worked collaboratively within a team during high-volume service periods

Customer Service Crew Member - McDonald's - Cannock

(2005-01 - 2006-12)

• Provided fast and efficient customer service in a high-volume environment
• Processed customer orders and payments accurately using POS systems
• Assisted with food preparation, cleaning, and operational duties
• Maintained hygiene, food safety, and health & safety standards
• Worked effectively within a team to meet service expectations and targets

Volunteer Support - Chasetown FC Disability Football Team

(2024-09)

• Support children with disabilities in a safe, inclusive, and supportive environment
• Assist coaching staff during activities, sessions, and training exercises
• Promote teamwork, confidence-building, and positive participation
• Follow safeguarding procedures and support participant wellbeing at all times

GCSEs - Mathematics and English

GNVQ - ICT