Rachel Parry

Experienced healthcare and customer service professional with extensive experience in patient-facing environments, appointment coordination, and front-of-house support. Skilled in patient communication, healthcare administration, diary management, and delivering a positive patient experience within busy clinical settings. Combines NHS healthcare experience with over 20 years of management and customer service expertise, bringing professionalism, organisation, and strong interpersonal skills to every role.

General Practice Assistant - Lion Health - Stourbridge

(2023-03)

• Carry out NHS Health Checks including blood tests, blood pressure monitoring, BMI assessments, and lifestyle reviews
• Support clinicians and healthcare professionals during patient procedures and assessments
• Manage appointments, patient communication, and administrative tasks within a busy healthcare environment
• Coordinate patient follow-ups and maintain accurate healthcare records
• Deliver professional and patient-focused support while ensuring confidentiality and care standards are maintained
• Support efficient day-to-day clinic operations and patient flow

Health Coach & Receptionist - Lion Health - Stourbridge

(2017-05 - 2023-03)

• Managed front desk operations, patient appointments, and daily enquiries within a busy GP practice
• Delivered high standards of patient service and support both face-to-face and over the telephone
• Supported patients with health and wellbeing goals through effective communication and care
• Assisted clinicians and administrative teams with smooth day-to-day operations
• Maintained accurate records and handled confidential patient information professionally
• Experience using EMIS and SystmOne within a primary care setting
• Written safeguarding awareness and understanding of patient confidentiality procedures

Retail Manager - Spar Hagley - Hagley

(1995-08 - 2017-05)

• Managed daily business operations including staffing, customer service, stock control, and scheduling
• Led and supervised teams within a fast-paced customer-facing environment
• Delivered consistently high standards of customer care and service
• Handled customer queries and challenging situations professionally and effectively
• Trained and supported team members to improve performance and efficiency

GPA - General practice assistant accreditation (2026)

BTEC Level 3 - Adult Care (2020)

NVQ - Retail Management (2000)

GCSEs - Maths, English, and Chemistry