Carla Birro
Retail Assistant
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About
I'm a friendly, adaptable makeup artist with experience at M·A·C Cosmetics, Trinny London and Two Faced, helping diverse clients feel confident through personalized consultations and makeup services. I enjoy building relationships, mentoring junior artists and learning new techniques; I thrive in fast-paced retail environments and work very well in teams and by myself. I always strive to do my best in every role I've had to date and intend on doing the same in any new role in the future.
Experience
Makeup Artist at M.A.C Cosmetics (2024-09 – 2026-04)
- Delivered professional makeup services to a diverse, high-traffic clientele, averaging 20–30 consultations per week.
- Drove retail revenue by recommending products and creating tailored looks, contributing to monthly sales increases and regularly exceeding individual targets.
- Built lasting client relationships and repeat bookings through personalised aftercare advice and followup, contributing to strong client retention and positive feedback.
- Trained and mentored junior artists on brand techniques, hygiene standards and visual merchandising; supported store events, product launches and masterclasses.
Makeup Artist at Two Faced (2022-11 – 2023-11)
- Provided makeup consultations and application for a varied customer base at Carnaby St, averaging 15–25 clients per week.
- Increased pointofsale revenue by recommending complementary products and creating bespoke looks, contributing to store sales targets.
- Managed merchandising and stock rotation, maintained hygiene and brand presentation standards.
- Supported promotional events and collaborated on instore demonstrations and social media content to boost engagement and bookings.
Makeup Artist at Trinny London (2023-12 – 2024-08)
- Delivered personalised makeup consultations and application services for retail and event clients, increasing purchase conversion and client confidence.
- Demonstrated products and provided tailored recommendations that supported sales performance and encouraged repeat business.
- Maintained impeccable brand presentation and hygiene standards; assisted with pop-ups, store events and collaborative workshops to raise awareness and drive bookings.
Education
BA (Hons) in Acting – St Marys University, Twickenham (2020-09 – 2023-09)

