Carla Kelsall

I am a Highly experienced and enthusiastic professional with 20 years of proven expertise in customer-focused roles. Adept at multi-tasking, while consistently delivering outstanding service and positive outcomes in dynamic environments. My positive, can-do attitude has allowed me to become a resourceful and proficient employee, I have become quite a skilled reactive learner with a hands-on approach to problem solving.

My Strength is working with people; I have strong interpersonal skills that allow me to integrate into a team effectively and build my personable communication style within all departments and all levels.

Project Coordinator at Ameco Solutions

Roles running concurrently

• Led and supported software and hardware rollout projects for key QSR customers, including major accounts like McDonalds, Pizza Express, Halfords, In Home Media, and JD Sports Europe, ensuring adherence to budget and customer specifications.
• Managed daily service call scheduling and optimized logistical coordination with field engineers and operations teams.
• Facilitated comprehensive project lifecycles, from initial discussions and projections to hosting client meetings and generating customer communications.
• Developed and maintained project documentation, including system entries, data spreadsheets, and training guides.
• Assisted in resource allocation, liaising with subcontractors and internal engineering teams.
• Collaborated closely with warehouse operations to manage stock levels for both engineer requirements and customer projects.

Project administrator/PA Assistant at Ameco Solutions (2023-01 – Present)

Roles running concurrently

• Managed extensive travel logistics, including booking hotels, ferries, flights, and arranging specialist vehicle hire.
• Oversaw vehicle fleet administration, including tax, repairs, servicing, and parking fine appeals.
• Handled daily email correspondence and generated comprehensive daily, weekly, and monthly reports.
• Organized company social events, produced monthly newsletters, and created personalized company quizzes.
• Managed and arranged necessary access and work permits for project deployments.

Director/Self Employed at Nannie B's (2021-01 – 2023-12)

Day to day running of the family business

• Attending and coordinating events
• Account management and new business development
• Sales/marketing/product research
• All Administrative tasks including inventory management, social media, emails, record keeping

Customer Relationship Executive/sales order processor at SCC, Manchester (2018-01 – 2020-12)

• Liaise with all customers and b2b via telephone and email
• Set up and manage customer accounts
• Contract analysis for renewals and rechargeable works
• Assist with all customer projects roll out
• Process all new purchase requests
• High scale rollouts for customers, inclusive of software and technician assignment
• Arrange overseas deliveries and quotations
• Organise installations, relocations, collections
• Stock reviews and warehouse management

Maintenance coordinator/Administrator at Saica Natur (2015-01 – 2017-12)

• Provided dedicated customer service to business-to-business clients.
• Coordinated engineer repairs for all recycling equipment, ensuring minimal downtime.
• Served as the primary point of contact for all customer inquiries via phone and email.
• Conducted report and contract analysis to support operational efficiency.

Commercial vehicle insurance advisor/Motor trade insurance specialist at Quote line Direct (2008-01 – 2015-12)

• Processed renewals for all insurance policies and arranged new customer policies.
• key contact for all customers via phone and email.
• Processed online purchases
• Processed breakdown policies
• Updated the MID database for tradespeople.
• Managed NCB confirmations
• Liaise with all customer and insurer queries via email or telephone.
• Processed cancellations and managed all incoming and outgoing post.
• Ordered insurer policy booklets.

BTEC National Diploma (3 A-level Equivalent) in Musical Theatre – Pendleton Sixth Form College

GCSEs in English Literature – Lostock Performing Arts College

GCSEs in English Language – Lostock Performing Arts College

GCSEs in Expressive Arts – Lostock Performing Arts College

GCSEs in Art (Double Award) – Lostock Performing Arts College

GCSEs in Maths – Lostock Performing Arts College

GNVQ in Performing Arts – Lostock Performing Arts College

GNVQ in Science – Lostock Performing Arts College