Carla Kelsall

Project Coordinator at Ameco Solutions

Led and supported software and hardware rollout projects for key QSR customers, including major accounts like McDonalds, Pizza Express, Halfords, In Home Media, and JD Sports Europe, ensuring adherence to budget and customer specifications.
Managed daily service call scheduling and optimized logistical coordination with field engineers and operations teams.
Facilitated comprehensive project lifecycles, from initial discussions and projections to hosting client meetings and generating customer communications.
Developed and maintained project documentation, including system entries, data spreadsheets, and training guides.
Assisted in resource allocation, liaising with subcontractors and internal engineering teams.
Collaborated closely with warehouse operations to manage stock levels for both engineer requirements and customer projects.

Project administrator/PA Assistant at Ameco Solutions (2023-01 – Present)

Managed extensive travel logistics, including booking hotels, ferries, flights, and arranging specialist vehicle hire.
Oversaw vehicle fleet administration, including tax, repairs, servicing, and parking fine appeals.
Handled daily email correspondence and generated comprehensive daily, weekly, and monthly reports.
Organized company social events, produced monthly newsletters, and created personalized company quizzes.
Managed and arranged necessary access and work permits for project deployments.

Director/Self Employed at Nannie B's (2021-01 – 2023-12)

Day to day running of the family business

Attending and coordinating events
Account management and new business development
Sales/marketing/product research
All Administrative tasks including inventory management, social media, emails, record keeping

Customer Relationship Executive/sales order processor at SCC, Manchester (2018-01 – 2020-12)

Liaise with all customers and b2b via telephone and email
Set up and manage customer accounts
Contract analysis for renewals and rechargeable works
Assist with all customer projects roll out
Process all new purchase requests
High scale rollouts for customers, inclusive of software and technician assignment
Arrange overseas deliveries and quotations
Organise installations, relocations, collections
Stock reviews and warehouse management

Maintenance coordinator/Administrator at Saica Natur (2015-01 – 2017-12)

Provided dedicated customer service to business-to-business clients.
Coordinated engineer repairs for all recycling equipment, ensuring minimal downtime.
Served as the primary point of contact for all customer inquiries via phone and email.
Conducted report and contract analysis to support operational efficiency.

Commercial vehicle insurance advisor/Motor trade insurance specialist at Quote line Direct (2008-01 – 2015-12)

Processed renewals for all insurance policies and arranged new customer policies.
key contact for all customers via phone and email.
Processed online purchases
Processed breakdown policies
Updated the MID database for tradespeople.
Managed NCB confirmations
Liaise with all customer and insurer queries via email or telephone.
Processed cancellations and managed all incoming and outgoing post.
Ordered insurer policy booklets.

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