Susan White

Energetic and solutions-focused Project Coordinator with 10+ years of experience across utilities, operations, and customer engagement. A natural problem solver with a proactive mindset and a passion for continuous learning. Known for delivering outstanding service with high attention to detail, I am a supportive team player and is seeking a fresh challenge to fuel professional growth.

Senior Project Coordinator at UCML (2021-11 – 2026-05)

• Lead internal training and development initiatives to elevate team capabilities and service quality.
• Review infrastructure drawings to identify potential constraints, such as diversions or capacity issues, and advise clients on mitigation.
• Evaluate and negotiate quotations from utility providers to ensure cost-effective outcomes and contest works where necessary.
• Support project handovers and maintain progress trackers to ensure key delivery dates and timescales are met.
• Deliver tailored support to clients and stakeholders throughout all project phases via proactive communication.
• Participate in and conduct health and safety audits to support compliance reviews.

Agent Services Team Specialist at DTC (2016-01 – 2021-08)

• Managed Transfer Agent DTC eligibility by securing and auditing critical documentation.
• Coordinated with multiple departments to streamline transfer processes under tight deadlines and strict procedures.
• Led process improvement initiatives aligned with compliance and customer satisfaction benchmarks.

Showroom Demonstrator at Betta Living (2013-04 – 2015-12)

• Promoted furniture products and secured appointments for design consultations while working with customers to visualize their choices.
• Liaised with head office, designers, and survey teams to ensure customer satisfaction.
• Confirmed all documentation required by the company and customers was correctly executed.

Senior Support Worker / On-Call Support Manager at Next Generation Healthcare (2012-04 – 2013-03)

• Provided personal support to promote health and wellbeing while providing 24-hour on-call support for users and staff.
• Ensured strict adherence to medication policies, including storage, administration, and record-keeping.
• Liaised with social workers and occupational therapists to support service users' independent living.

Debt Advisor at Peracto Marketing (2011-06 – 2011-12)

Bar Supervisor at Liquid & Envy (2010-09 – 2012-04)

Supervisor at Youngs Brewery, Founders Arms (2008-08 – 2010-08)

Market Researcher at ICMA International (2007-07 – 2008-08)

GCSEs – Ysgol Dinas Bran, Llangollen