Operations Leader | Hospitality Manager | Customer Experience Specialist
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Accomplished hospitality and operations leader with more than 10 years of experience in customer service, team leadership, operational management, recruitment, training, payroll, and commercial performance. Known for building high-performing teams, creating exceptional guest experiences, and delivering strong business results. Following a successful leadership tenure at Holiday Inn Southend Airport until May 2026, I am seeking a new challenge where I can contribute my existing expertise while continuing to learn, develop new skills, and grow professionally within a forward-thinking organisation.
Front Office Manager & Duty Manager - Holiday Inn Southend Airport
(2022-05 - 2026-05)
Led front office operations, managed a team of 11 employees, oversaw payroll, recruitment, onboarding, training, budgeting, guest satisfaction, stock control, and operational performance while ensuring consistent delivery of company standards and business objectives.
Assistant Front Office Manager & Duty Manager - Holiday Inn Southend Airport
(2019-01 - 2022-04)
Receptionist & IHG Loyalty Champion - Holiday Inn Southend Airport
(2018-04 - 2018-12)
Receptionist - Charming Hotels (5-Star) - Portugal
(2017-01 - 2018-12)
Receptionist - Hotéis Apartamentos da Sé - Portugal
(2013-01 - 2016-12)
Hospitality & Entertainment - Escola Secundária Jaime Moniz
