Assistant Manager at Naya patisserie (2025-03 – 2026-08)
- Supported the General Manager in overseeing daily operations and team performance
- Delivered exceptional customer service and resolved customer enquiries professionally
- Supervised, trained, and motivated staff to maintain high service standards
- Managed staff rotas, stock control, ordering, and inventory management
- Monitored sales, labour costs, and KPIs to support business growth
- Ensured compliance with food safety, health & safety, and company policies
Sales Manager/website at Herbalife (2021-03 – 2026-08)
- Led and motivated the sales team to achieve revenue and KPI targets
- Developed sales strategies to increase business growth and customer retention
- Monitored sales performance, prepared reports, and implemented improvement plans
- Built and maintained strong relationships with clients and key stakeholders
- Recruited, trained, and coached team members to maximize performance
- Managed budgets, inventory, and daily operations while ensuring excellent customer service
Digital creator at Instagram (2022-04 – 2026-08)
- Create engaging lifestyle, fitness, food, and hospitality content across Instagram and other social media platforms
- Produce high-quality photo and video content using professional editing tools
- Develop content strategies to increase audience engagement and organic growth
- Collaborate with cafés, restaurants, and local businesses to promote products and services
- Write compelling captions and optimize content using SEO and social media trends
- Analyse performance metrics and insig
General Manager | Coffee Shop at Sip house Coffee (2024-11 – 2025-11)
- Managed all daily operations, ensuring exceptional customer service and operational excellence
- Led, recruited, trained, and developed a high-performing team to achieve business objectives
- Monitored sales, labour costs, KPIs, and profitability while implementing strategies to drive revenue growth
- Managed stock control, supplier relationships, ordering, and inventory to minimise waste
- Ensured compliance with food safety, health & safety, and company policies
- Oversaw budgeting, rota planning, cash management, and performance reporting
General assistente at Colicci_uk (2025-04 – 2025-09)
- Provide administrative and operational support to various departments
- Assist in organizing schedules, meetings, and appointments
- Handle data entry, record keeping, and document management
- Support inventory control and stock management tasks
- Greet and assist clients, visitors, or customers in a professional manner
- Maintain cleanliness and organization of work areas
- Run errands and carry out deliveries as needed
- Operate office equipment and perform basic troubleshooti
General Assistant at Colicci (2024-06 – 2024-11)
- Delivered excellent customer service in a fast-paced environment
- Assisted with food and beverage preparation, serving, and maintaining quality standards
- Managed stock replenishment, inventory checks, and workplace cleanliness
- Supported opening and closing procedures, cash handling, and daily operations
- Worked collaboratively with the team to ensure efficient service and customer satisfaction
- Maintained health, safety, and food hygiene standards at all times
Head Barista/Supervisor at Harvey Nichols (2023-09 – 2024-03)
- Led and trained the barista team to deliver exceptional customer service
- Maintained high coffee quality, consistency, and food safety standards
- Managed stock ordering, inventory control, and waste reduction
- Supported daily operations, opening/closing procedures, and cash handling
- Monitored team performance and ensured achievement of sales and service KPIs
- Built strong customer relationships and resolved issues professionally
Assistant Manager/phone store at Netmore (2019-01 – 2021-09)
- Supported the Store Manager in daily operations and team supervision
- Assisted with sales, customer service, and achieving store KPIs
- Trained and motivated staff to deliver excellent customer experiences
- Managed stock, cash handling, and merchandising standards
- Resolved customer enquiries and complaints professionally
- Ensured compliance with company policies and operational procedures
