Premier Suite Sales Executive at Bolton Wanderers Football Club (2025-06 – Present)
Responsible for all sales relating to one of the largest event spaces in the North West accommodation up to 3000 delegates
- Creation of function sheets and billing
- Working with operations team to ensure all events are run in accordance to function sheets created
- Working to targets to ensure budgets and KPI's are adhered to
- Maintaining all function sheets are up to date ensuring smooth running of meetings and events
Conference & Banqueting Manager at The Villa Wrea Green (2024-10 – 2025-04)
- Setup of all events inc weddings, occasions and meetings. Ensuring all events have the relevant crockery / cutlery etc and ordering hired equipment if required.
- Overseeing events on a daily basis from start to finish, making sure all timings are adhered to and all teams updated at all times.
- Communicating with several teams, providing up to date information to enable them to provide a second to none service.
- Managing a team of, sometimes, up to 30 staff members including supervisors, bar staff and floor staff.
- Maintaining all relevant paperwork for staff including employment records, holiday requests etc.
Events Executive at The Lowry Hotel (2023-10 – 2024-10)
- Compiling paperwork to allow the conference and banqueting team to execute the conference and/or in accordance with the customer needs.
- Taking payments and updating systems with all necessary information.
- Booking event space and accommodation based on customers requirements.
Conference, Wedding and Events Coordinator at Novotel Manchester West (2022-07 – 2023-10)
- Fully responsible for taking enquiries via email, over the phone or in person.
- Working with agents to provide proposals for clients.
- Assisting clients with their specific individual needs.
- Upselling refreshments etc to delegates.
- Setup of rooms for events, weddings and conferences.
- Creating contracts and arranging payments.
- Liaising with all other departments to ensure the day runs smoothly and customers needs are met every time with a view to have clients return on a regular basis.
- Fully carrying out coordination on the day for events and weddings. Working alongside all departments to ensure all events are completed to a high standard.
- Liaising with clients daily to ensure all needs and expectations are met.
- Working with food and beverage department and playing a lead role in actioning all conferences and events.
- Working along side front of house team to book accommodation for conference, events and weddings.
- Playing an active role in all events and weddings.
- Conference host for all attending clients
General Manager / Wedding & Events Manager at The Hawthorns - Imagine Inns (2021-03 – 2021-10)
- Day to day running of our busy bar / restaurant and function suite
- Wedding and event sales
- Dealing with incoming enquiries for both restaurant and the function room
- Compiling written documents to support all bookings following procedures
- Upselling both food and drink and also event items for functions booked
- Customer services role; meeting and greeting clients upon entry
- Cashing up and compiling financial reports
- Overseeing staffing and labour costs
- Liaising with back of office team re menus and promotions
- Providing cover to other sites when required at management level
- Recruitment
Event Co-Ordinator at Band of Builders (registered charity) (2019-04 – 2021-03)
- Running of all events, raising sponsorship and funds to enable beneficiaries and volunteers to have a family/work life balance.
- Coordinate and carry out full running of annual charity auction raising funds for future projects. The 2019 Charity auction raised double the funds of the previous year.
Wedding & Event Co-Ordinator at Novotel Manchester West (2018-04 – 2020-10)
- Responsible for running all weddings and events throughout the entirety of the day/evening.
- Working closely with other operational teams within the hotel; Food and Beverage staff and Kitchen Staff in particular to ensure the smooth flow of any event.
- Ensuring all customer needs are exceeded and high customer service standards are adhered to.
- Dealing with clients from first contact throughout, either via email, telephone or in person. Ensuring the customer feels confident in the service being provided.
- Successfully converting a high percentage of enquiries into sales to meet set KPI's in place by management.
- Upselling packages and additional facilities to all clients.
- Proactively identifying customer needs and requirements and maintaining communication at all times.
- Being a point of contact of all times to customers, other staff and suppliers.
- Assisting with the organisation and running of wedding open evenings and wedding fayres.
- Carrying out regular appointments to clients
- Carrying out show arounds and providing clients with bespoke quotations to meet their needs.
- Dealing with conference enquiries and proposals via phone requests/email or in person.
- Preparing contracts for agents and client direct.
- Creating function sheets to enable setup and efficient running of all meetings.
- Managing event budgets.
Hospitality Co-Ordinator at The Wellbeing Farm Wedding Venue (2017-03 – 2017-07)
- Meeting & greeting bridal parties and guests ensuring their needs were met.
- Responsible for arranging meetings with bridal couples and liaising with suppliers.
- Responsible for preparation of wedding ceremony and reception areas ensuring all crockery / cutlery / glassware up to standards.
- Supervising staff on a day to day basis while performing waiting on duties for weddings.
- Oversee the bridal party and guests on the day. Providing a point of contact for bride and groom.
- Taking part in planning meetings leading up to the event. Updating database with correct information.
- Supervising on the two bars within the venue.
- Acting as Toastmaster for ceremony and reception purposes.
- Liaising with brides and grooms before, during and after the event making sure all their needs are met to a high standard.
- Providing Wedding and Event Manager with the necessary support and assistance and giving input when required.
- Day to day cleaning of the venue.
- Providing role cover in all areas.
- Staff management – Recruitment, staff absences, rotas, sickness and grievances.
- Working alongside Booking and Wedding Coordinator to carry out planned viewings and meetings.
- Updating database with correct notes on a daily basis.
- Stock rotation, ordering and stock control.
- Providing in depth effective 'on the job' training to staff in all roles.
- Briefing and debriefing all staff including management.
- Taking and receiving messages via phone, email and text.
- Taking part in Wedding Fairs / Open days offering advice and assistance to interested parties.
- Creating bespoke quotes for engaged couples looking at carrying out their wedding at the venue.
- Cellar management.
- Cashing up and till setup.
- Keyholder responsibilities.
Owner & Manager at Perfect Parties (2008-05 – 2017-03)
- Providing balloons and balloon décor for customers on and off site for all occasions
- Creating wedding packages for customers DIY use
- Providing custom made balloon creations for corporate customers including taking part in decorating for Great Ormond St Children's Hospital
- Day to day running of a business premises
- Liaising with customers from all walks of life
- Purchasing goods for resale
