Carly Betton

Experienced Client Care Advisor with a strong background in veterinary and retail environments, specialising in front-of-house operations, client communication, and diary coordination within fast-paced settings. Proactive, methodical, and highly organised, with a proven ability to manage multiple clinical diaries, triage high call volumes, and support both clients and clinical teams effectively. Known as a reliable "go-to" team member for organisation, client communications, and maintaining high standards across reception and practice presentation.

Creative and consistent in social media planning, contributing to improved community engagement and visibility.

Client Care Advisor at Vets4Pets (2023-01 – 2026-04)

• Managed front-of-house operations in a busy veterinary practice
• Coordinated 3 full clinical diaries (vets and nurses)
• Organised surgical lists and timings
• Handled 30+ calls daily, triaging effectively
• Used RX Works system for bookings and records
• Dispensed medication under guidance
• Supported clients during euthanasia cases and follow-up communication
• Provided inpatient updates to clients
• Maintained high cleaning and infection control standards
• Managed social media content and campaigns
• Recognised as a key team member and trusted go-to for organising communications, social media, and reception displays
• Resolved client queries professionally

Retail Assistant at Iceland Foods (2020-05 – 2022-11)

• Delivered high-quality customer service
• Managed stock and shop floor standards
• Handled customer queries and complaints
• Supported sales targets and team performance
• Maintained health and safety standards
• Assisted with admin tasks and reporting

GCSE – Whittington Green School (2015 – 2020)