Carnell Cook

I am loyal, personable, dedicated individual with a proven track record of overachieving & maintaining a strong work ethic. I am known for my exceptional customer service skills and innovative ideas. With previous experience in the financial services sector, hospitality, teaching and music industry.

At present I am developing and utilising various skills I have gained throughout my years as a musician and teaching in many different roles as both an employed and self-employed musician and teacher. Primarily I currently work as a freelance musician as a teacher, advisor and mentor to young musicians. I am a member of a self-run, function band, performing at weddings and cooperate events across the country, delivering private vocal coaching sessions and a composer for multiple music library companies.

Lead Tutor - Ipswich Community Media/On Track - Ipswich

(2025-09 - 2026-08)

Main duties include

• Curriculum writing and building
• Lesson delivery
• Pastoral care
• Communication with external organisations
• Communication with parents

Postal Worker - Royal Mail

(2024-09 - 2025-09)

Main duties include

• Distribution of customers mail and parcels
• Organisation of mail and parcels
• Customer service

Cover/Substitute Teacher - Ackerman Pierce - Suffolk and Essex

(2023-11 - 2024-07)

Main duties include

• Delivery of lessons in a plethora of subjects
• Pastoral care
• Classroom management

Music Teacher - Colchester Institute - Colchester

(2015-09 - 2020-12)

Taught students in the lifelong learning sector in a variety of music based subjects. The students ranged in ability, instrument, background, age, gender and learning styles. Involved in many aspects of teaching such as planning and lesson delivery, internal verification procedure, writing and setting of assignments, feedback delivery, formative and summative assessment and tutorials. Also involved in pastoral issues with learners both under and over 18, and enforcing disciplinary action.

• Curriculum planning and delivery
• Assessment planning and delivery
• Pastoral care
• Internal verification process
• Vocal coaching delivery and planning
• Behavioural monitoring

Music Teacher (Maternity Cover) - Suffolk New College - Suffolk

(2017-09 - 2018-06)

Delivered vocal lessons privately on a one to one basis to both beginners and experienced students as well as both group and one to one vocal sessions. Focused on many elements of vocal development, such as breathing, projection, harmonisation, microphone technique, improvisation, warm up methods, aural perception and scales.

• Delivery of practical and classroom sessions
• Pastoral care
• Vocal coaching delivery and planning
• Behavioural monitoring
• Report writing
• Assessment

Restaurant and Bar Staff - Aurora Bar & Restaurants

(2013-11 - 2016-02)

Main duties include

• Greeting all customers to restaurant and or bar areas as required
• Developing customer relations
• Tending to all customers need at the front line
• Handling customer reservations and cancellations
• Adjusting at short notice, seating arrangements for restaurant
• Bar work
• Waiting duties
• Counting of daily takings

Claims Handler - Legal and General PLC

(2012-10 - 2013-10)

Main duties involved

• Setting up, managing, and settling claims for general public with a maximum value of £5000
• Providing customer care and advice
• Direct point of contact for managing complaints
• Managing incoming and outgoing post

Customer Service Representative - AXA Insurance UK PLC

(2010-11 - 2012-10)

LloydsTSB Customer Service Representative. Main duties involved:

• Direct point of contact between customers and business, providing customer service to national clientele
• Responding to postal enquiries from clients to ensure their specific needs and requirements are met
• Developing and maintaining relationships with customers by becoming a direct and personal point of contact
• Managing and resolving customer complaints during time spent in the complaints team
• Running a vast number of computerised tests and scenarios on main computer system used across numerous departments
• Informing team of target statistics on daily basis
• Leading weekly staff briefing meetings in the absence of the Team Leader
• Coaching fellow members of staff in a Customer Service role
• Direct referral point to new members of staff in training
• Key note taker during a vast number of interviews

Bar Supervisor - The Swan Ipswich Public House - Ipswich

(2009-03 - 2011-07)

Manager - Pizza Hut Restaurant and Franchise

(2004-09 - 2008-07)

Post Graduate Certificate in Education - Education - Colchester Institute (2014-09 - 2015-06)

Bachelor of Arts - Popular Music - Essex University (2009-09 - 2010-05)

Foundation Degree of Arts - Popular Music - Essex University (2007-09 - 2009-09)

BTEC Extended Diploma - Music Practice - Colchester Institute (2005-09 - 2007-06)

A Level - Media Studies, Fine Arts - Westbourne High School Sixth Form Centre (1999-09 - 2002-06)

AS Level - Graphic Design - Westbourne High School Sixth Form Centre (1999-09 - 2002-06)

GCSE - Multiple subjects - Stoke High School (1995-09 - 1999-07)