Carnell Cook

Full UK License – Clean

Talent

34 Springfield Lane, Ipswich, Suffolk IP1 4EWMember since August 21, 2026

Fast learnerExcellent communication skillsCreative personalityExcellent problem-solving abilitiesAble to manage multiple tasks and prioritise workload accordinglyCan work at a fast pace and use own initiative in any environmentComputer literateDrivenClassroom managementAssessment planning and deliveryPastoral careVocal coachingProjectionHarmonisationMicrophone techniqueImprovisationAural perceptionScalesWorkshop leadingPerformance leadingInternal verificationBehavioural monitoringCustomer service

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Fast learnerExcellent communication skillsCreative personalityExcellent problem-solving abilitiesAble to manage multiple tasks and prioritise workload accordingly

About

I am loyal, personable, dedicated individual with a proven track record of overachieving & maintaining a strong work ethic. I am known for my exceptional customer service skills and innovative ideas. With previous experience in the financial services sector, hospitality, teaching and music industry.

At present I am developing and utilising various skills I have gained throughout my years as a musician and teaching in many different roles as both an employed and self-employed musician and teacher. Primarily I currently work as a freelance musician as a teacher, advisor and mentor to young musicians. I am a member of a self-run, function band, performing at weddings and cooperate events across the country, delivering private vocal coaching sessions and a composer for multiple music library companies.

Experience

Lead Tutor - Ipswich Community Media/On Track - Ipswich

(2025-09 - 2026-08)

Main duties include

Curriculum writing and building
Lesson delivery
Pastoral care
Communication with external organisations
Communication with parents

Postal Worker - Royal Mail

(2024-09 - 2025-09)

Main duties include

Distribution of customers mail and parcels
Organisation of mail and parcels
Customer service

Cover/Substitute Teacher - Ackerman Pierce - Suffolk and Essex

(2023-11 - 2024-07)

Main duties include

Delivery of lessons in a plethora of subjects
Pastoral care
Classroom management

Music Teacher - Colchester Institute - Colchester

(2015-09 - 2020-12)

Taught students in the lifelong learning sector in a variety of music based subjects. The students ranged in ability, instrument, background, age, gender and learning styles. Involved in many aspects of teaching such as planning and lesson delivery, internal verification procedure, writing and setting of assignments, feedback delivery, formative and summative assessment and tutorials. Also involved in pastoral issues with learners both under and over 18, and enforcing disciplinary action.

Curriculum planning and delivery
Assessment planning and delivery
Pastoral care
Internal verification process
Vocal coaching delivery and planning
Behavioural monitoring

Music Teacher (Maternity Cover) - Suffolk New College - Suffolk

(2017-09 - 2018-06)

Delivered vocal lessons privately on a one to one basis to both beginners and experienced students as well as both group and one to one vocal sessions. Focused on many elements of vocal development, such as breathing, projection, harmonisation, microphone technique, improvisation, warm up methods, aural perception and scales.

Delivery of practical and classroom sessions
Pastoral care
Vocal coaching delivery and planning
Behavioural monitoring
Report writing
Assessment

Restaurant and Bar Staff - Aurora Bar & Restaurants

(2013-11 - 2016-02)

Main duties include

Greeting all customers to restaurant and or bar areas as required
Developing customer relations
Tending to all customers need at the front line
Handling customer reservations and cancellations
Adjusting at short notice, seating arrangements for restaurant
Bar work
Waiting duties
Counting of daily takings

Claims Handler - Legal and General PLC

(2012-10 - 2013-10)

Main duties involved

Setting up, managing, and settling claims for general public with a maximum value of £5000
Providing customer care and advice
Direct point of contact for managing complaints
Managing incoming and outgoing post

Customer Service Representative - AXA Insurance UK PLC

(2010-11 - 2012-10)

LloydsTSB Customer Service Representative. Main duties involved:

Direct point of contact between customers and business, providing customer service to national clientele
Responding to postal enquiries from clients to ensure their specific needs and requirements are met
Developing and maintaining relationships with customers by becoming a direct and personal point of contact
Managing and resolving customer complaints during time spent in the complaints team
Running a vast number of computerised tests and scenarios on main computer system used across numerous departments
Informing team of target statistics on daily basis
Leading weekly staff briefing meetings in the absence of the Team Leader
Coaching fellow members of staff in a Customer Service role
Direct referral point to new members of staff in training
Key note taker during a vast number of interviews

Bar Supervisor - The Swan Ipswich Public House - Ipswich

(2009-03 - 2011-07)

Manager - Pizza Hut Restaurant and Franchise

(2004-09 - 2008-07)