Caroline Billington

A high calibre PA, Senior Administrator and Customer Service Manager with extensive experience in both the public and private sector. A proactive and forward-thinking management support, and a consistently high performer under pressure, delivering high quality work to tight deadlines. Possesses excellent interpersonal skills and can communicate concisely confidently at all levels.

Virtual Administration Assistant/PA/Customer Service Manager/Purchasing Buyer at Various Organisations (2014-01 – Present)

Providing comprehensive virtual administrative support across multiple organisations

• Help organisations with online research, composing and sending emails
• Using various IT software systems including Salesforce, Slack, Trello, Linnworks, ZenDesk, Dropbox and Microsoft Office
• Managing diaries
• Liaising with suppliers, customers and team members
• Ad Hoc requirements
• Telephone Answering Service
• Customer service using various platforms including Amazon Market Place and eBay
• Purchasing items to sell on via Amazon using Fulfilled By Amazon

PA at North West Coast Academic Health Science Network (2013-01 – 2014-12)

Delivering high quality administrative and secretarial support to executive leadership

• Instrumental in the delivery of high quality administrative and secretarial support to the CEO, Chair, Directors and Board
• Consistently meeting all deadlines and targets, achieved through sound planning and management of a heavy and ever-changing workload

PA at Lancashire Care NHS Foundation Trust (2013-01 – 2013-12)

Supporting CEO and management team with administrative and secretarial support

• Supported the CEO and management team through administrative and secretarial support
• Managing a team of junior staff members and facilitating recruitment activities
• Day to day responsibilities included diary management, meeting arrangements, minute taking, events hospitality, team travel arrangements and extensive interaction with the public, patients and staff

Administrator at Lancashire Care NHS Foundation Trust (2008-01 – 2013-12)

Supporting CEO in fast-moving corporate environment

• Supported the CEO in a fast-moving corporate environment, with specific responsibility for events/meeting hospitality, travel arrangements, minute taking and document distribution, and administration of policies and procedures

Various Temp Contracts (Admin/Reception) at Hayes Recruitment Agency (2007-01 – 2008-12)

Temporary administrative and reception work

Claims Handling Administrator at Independent Inspections Ltd (2004-01 – 2007-12)

Claims administration and processing

Various Temp Contracts (Admin/Reception) at The Staff Agency (2004-01 – 2004-12)

Temporary administrative and reception work

Payroll Clerk (Temp Contract) at Granville Technology Group Ltd (2004-01 – 2004-12)

Temporary payroll administration

Sales & Kitchen Assistant at Northern Fried Chicken (2000-01 – 2004-12)

Sales and kitchen operations

Office Junior at Terminix Property Services Ltd (1999-01 – 2000-12)

Office administration and support

BA (Hons) in Business and Management (2015-12)

Foundation Degree in Administration Management (2013-12)

NVQ 3 in Business & Administration (2009-12)

NVQ 2 in Business & Administration (2008-12)

GCSEs in Including English & Mathematics (1999-12)